Mochi Health is hiring: Product QA Tester in San Francisco

About the Role Mochi Health is seeking a QA Tester to ensure the quality, reliability, and usability of our healthcare tools. In this role, you’ll be embedded directly with our product and engineering teams, working side-by-side with developers to test new features, uncover edge cases, and make sure our software works seamlessly for patients, pharmacies, and internal users. Your work will enhance the speed and quality of development , ensuring that every release has been thoroughly validated before it reaches production. By taking ownership of testing, you’ll make sure the product truly works for the people who rely on it. What You’ll Do Manual Testing of Features: Run through new builds, simulate real-world workflows, and validate that features work as expected before release Scenario Design: Develop comprehensive test cases, including edge cases that developers may miss (e.g., duplicate uploads, unusual state restrictions, incomplete data) Business Workflow Validation: Understand Mochi Health’s systems end-to-end—from order creation to formulary management to payout generation—and ensure accuracy across these flows Collaboration: Work closely with developers during feature development, providing rapid feedback (sometimes within minutes) to accelerate iteration cycles User Experience Feedback: Proactively identify pain points and propose improvements based on extensive hands-on use of the product Documentation: Maintain clear records of test results, issues found, and edge cases, ensuring knowledge transfer across the team Automation: Work with developers and learn to automate unit tests, and then grow our test list to cover every possible scenario Who You Are Strong Business Understanding: Ability to quickly learn and navigate healthcare and pharmacy workflows Detail-Oriented & Curious: Naturally inclined to think beyond the “happy path” and uncover hidden issues Non-Technical but Analytical: No coding required, but familiarity with structured test scripts, CSVs, and basic SQL is a plus End-User Mindset: Comfortable running through large volumes of repetitive tasks and spotting UX improvements that might otherwise be missed Collaborative & Onsite Presence: Must be available to join design meetings, test features immediately, and work closely with developers Adaptable: Comfortable with evolving processes as Mochi builds out a formal QA function Why This Role Matters Testers ensure that new features work as intended across different workflows and real-world scenarios. By catching issues early, QA testers help the team ship faster, with higher confidence and fewer bugs. Testers play a key role in improving the overall user experience, spotting friction points that may not be visible in design docs or quick demos. Life at Mochi Daily Meals and Espresso Bar: Breakfast, lunch, and dinner every weekday. Our on-site barista keeps the espresso and matcha flowing all day Pre-Tax Commuter Perks: Save on transit and parking through pre-tax commuter benefits Top-of-Market Compensation: We offer competitive salaries along with generous equity packages so you can share in the success you help create Profitable and Rapid Growth: We’re scaling fast, with financial discipline and long-term vision. No VC constraints, just sustainable momentum and smart decisions High-Impact Work: Help shape the future of digital healthcare. Your work here directly improves lives and scales nationwide World-Class Team: Collaborate with teammates from Tesla, SpaceX, Citadel, Harvard, IIT, and more. We value excellence, humility, and empathy in equal measure Comprehensive Benefits: 401(k) with match, generous time off, life insurance, and high-quality medical, dental, and vision plans Time to Recharge: Unlimited PTO, generous company holidays, and true flexibility. We trust you to take the time you need to rest, reset, and thrive Wellness First: Weekly mindfulness sessions to group workouts and fitness perks, prioritizing your physical and mental health Team Socials and Community: Regular socials, happy hours, and spontaneous events Downtown SF HQ: Our San Francisco office is steps from public transit and great food, designed for deep work and collaboration Base salary for this full-time position ranges from $70,000 to $100,000, plus equity and benefits. The salary range listed represents targets for new hires across locations; actual compensation is determined by factors such as skills, experience, education, and location. Workplace Policy Mochi Health is an in-person company based in San Francisco, CA. Our team works five days a week in person to foster collaboration and strong connections. For office-based roles, hours are generally Monday–Friday, 9:00 a.m. to 7:00 p.m., with breaks in accordance with local laws. Remote roles may have different arrangements. Mochi Health is an Equal Opportunity Employer. We make all employment decisions based solely on merit and do not discriminate on protected characteristics. This policy applies to all terms and conditions of employment, including hiring. Accommodations Mochi Health complies with the Americans with Disabilities Act and related laws. We will reasonably accommodate qualified individuals with a disability during the application process and employment. If you need accommodations, please contact hr@joinmochi.com. #J-18808-Ljbffr