UPS
Overview
Join to apply for the Full Time The UPS Store Manager role at UPS
The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Center Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.
Responsibilities
- Performs personnel management, which includes recruiting, training, scheduling, and coaching associates
- Schedules work assignments and facilitates weekly or monthly staff meetings
- Monitors, evaluates and maximizes customer service delivery and customer satisfaction
- Develops and implements the store marketing program
- Manages Center financials and prepares/provides reporting
- Manages inventory
- Reviews daily employee timesheets and submits for payroll processing
- Oversees Center maintenance, including cleanliness, safety, and organization
- Performs other duties as assigned
Qualifications
- Advanced education degree, coursework, or tech school desired
- Previous store management experience required, including personnel and financial management experience
- P&L experience preferred
- Strong computer skills, including Microsoft Office and Adobe Suites
- Outstanding phone skills
- Bona fide management/leadership skills
- Willing to accept full accountability for Center operations
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Sales and Business Development
Industries
- Truck Transportation