Venue Technology Supervisor - Coca Cola Amphitheatre, Birmingham, AL Job at One

Overview

Venue Technology Supervisor - Coca Cola Amphitheatre, Birmingham, AL

Job Category: Information Technology

Requisition Number: VENUE015587

Posted: May 28, 2025

Location: Birmingham, AL — This role may support at Legends Hospitality locations.

Responsibilities

• Provide event day setup and support of multiple point-of-sale systems
• Provide excellent desktop support services to internal staff
• Work with vendors and service providers to resolve issues and implement changes
• Communicate productively and professionally across all managerial levels
• Work during most events being held at the facility (including late nights and weekends)
• Provide level 1 & 2 support of all point-of-sale system problems and escalate with inside and outside service providers when necessary
• Initiate and implement improvements to areas of responsibility
• Serve as building wide point of contact on IT related matters
• Conduct stadium walk-throughs to ensure all systems are operational prior to and during all events
• Replace defective hardware before, during, and after events
• Diagnose software, firmware, and hardware errors and execute solutions
• Work with external vendors on support of proprietary systems
• Track RMAs of all equipment inbound and outbound for repairs
• Maintain thorough knowledge of the organization and adhere to all standards and practices
• Perform other duties as assigned by IT Manager and Controller

Qualifications

• Bachelor’s degree in Computer Information Systems or related field (experience can be substituted for education)
• 1-3+ years of relevant work experience
• Basic PC hardware knowledge
• Good understanding of networking including TCP/IP, VLANs
• Administration experience with Windows 2003, 2008, 2008R2 operating systems
• Experience with wireless LAN concepts
• Experience with Windows XP/Windows 7 and Microsoft Office Suite
• Experience with virtual environments both servers and desktops
• Eagerness to work in a rapidly changing, diverse environment and a willingness to accommodate the schedule in a sports and entertainment venue
• Must be able to adapt to environment changes immediately
• Highly effective oral presentation and written communication skills
• Must be able to report to the stadium no less than 4 hours prior to each game/event, or as directed
• Flexible scheduling and reliable transportation required (may be asked to work events at other Legends sites in the LA/OC area)
• Working knowledge of Microsoft and Mac applications including operating system, office systems, and server networking terminologies
• Knowledge and usage of wireless terminologies and security technologies
• Knowledge in CAT5/6 crimping in different cable configurations (making LAN cables)
• Experience with Quest, Counterpoint or SQL systems
• Exposure to event support or retail sales experience preferred but not required
• Relevant industry certifications
• Able to move fast and act on assigned duties
• Ability to walk, stand, or sit for extended periods of time
• Ability to reach, bend, stoop, wipe, push and pull
• Ability to lift and carry items weighing 10-30 pounds, and up to 50 pounds

Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Licenses & Certifications

Equal Opportunity Employer - This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.