Field Service Trainer Job at Swire Coca-Cola, USA in Fife

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Overview

The Field Service Trainer plays a critical role in building, developing, and delivering training programs that enhance the technical expertise of 150-200 Field Service, Equipment Fulfillment Center (EFC), and Remanufacturing Technicians. As a Cold Drink Equipment (CDE) subject matter expert, this position supports managers, supervisors, and the sales organization by providing essential training and technical guidance. The Trainer designs and implements customized training programs to ensure technicians have the necessary skills to properly diagnose, repair, prepare, and install equipment. In collaboration with the Coca-Cola North America Operating Unit (NAOU), the Trainer leads the execution of both virtual and in-person training sessions, ensuring technicians meet certification standards and maintain peak performance in servicing equipment.

Responsibilities

• Executes on Customer Asset Management (CAM) direction, strategy, goals, and objectives within assigned area
• Builds, develops, and delivers training programs that enhance the technical expertise of 150-200 Field Service, Equipment Fulfillment Center (EFC), and Remanufacturing Technicians
• Partners with management, technicians, NAOU, and suppliers to design and implement customized training programs to ensure technicians have the necessary skills to properly diagnose, repair, prepare, and install equipment
• Audits completed field service activities to ensure compliance to reactive service and install standards
• Audits equipment process, procedures and inventories as assigned
• Fosters internal and external relationships within assigned regions
• Performs other duties as assigned

Qualifications

• Bachelor's Degree in a business-related field preferred
• High School Diploma (or GED) with additional relevant experience
• 2-4 years progressive experience leading or managing people
• 2-4 years CAM experience or experience in a related technical field preferred
• 1-2 years experience managing and/or implementing projects preferred
• Proficient in Outlook, Word, Excel, and PowerPoint
• Experience in a related technical field

Pay range and compensation

Base pay range is $80,000.00/yr - $90,000.00/yr, plus bonus structure. Actual pay depends on geographic location and candidate qualifications.

Benefits and additional information

Swire Coca-Cola offers a comprehensive benefits package for full-time associates and their families, including Medical, Dental, Vision, Life Insurance, 401(k) with Company Match, Tuition Reimbursement, and paid time off benefits (vacation, sick leave, holidays, floating holidays, and other leave as eligible).

Swire Coca-Cola is an equal employment opportunity and affirmative action employer that participates in the E-Verify program where required by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status or other legally protected characteristics. Swire Coca-Cola does not sponsor applicants for work visas.

Note: This job description reflects Swire Coca-Cola’s current operations. The company reserves the right to modify duties and responsibilities at any time.