Outbound Sales Openings (Immediately Hiring) Job at Mass Markets in Wichita

Overview

Outbound Sales Openings (Immediately Hiring) at Mass Markets. We are looking for outbound sales representatives to support a variety of projects while representing some of the most recognizable brands in the world. In this role, you will make outbound calls to prospective customers and upsell existing ones while providing customers information on client products and services. If you believe you have a positive and persuasive personality and have the drive to succeed, this is the career for you! With our industry-leading training program, you are sure to thrive and grow.

Position Details

This position offers a competitive base wage and lucrative sales commissions and contest incentives. To be considered, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services
• Listen to customers, understand their needs, and resolve customer issues
• Research systems to find missing information; coordinate with other departments to resolve issues as applicable
• Utilize systems and technology to complete account management tasks
• Accurately document and process customer orders in appropriate systems
• Follow all required scripts, policies, and procedures
• Comply with requirements surrounding confidential information and personal information
• Escalate customer issues to the appropriate staff and management for resolution as needed
• Attend meetings and training; review new material to stay up-to-date on changes to program knowledge, systems, and processes
• Adhere to attendance and work schedule requirements

Candidate Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Reliability with ability to maintain regular attendance and punctuality
• Ability to evaluate, troubleshoot, and follow up on customer issues
• Aptitude for conflict resolution, problem-solving, and negotiation
• Customer service oriented (empathetic, responsive, patient, conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• Thrives in a fast-paced environment with change and ambiguity
• Excellent interpersonal skills and ability to build relationships with team and customers

Preferred (Not Required)

• One year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
• State or Federal work experience

Compensation & Benefits

• Paid Time Off: PTO and paid holidays
• Incentives & Rewards: Contests with cash bonuses and prizes
• Health Benefits: Comprehensive medical, dental, and vision coverage after 60 days; MEC plans after 30 days (varies by location)
• Retirement Savings: Retirement programs where available
• Disability Insurance: Short-term disability coverage
• Life Insurance: Available options
• Supplemental Insurance: Accident and critical illness
• Career Growth: Internal promotions and advancement opportunities
• Paid Training: Training while earning a paycheck
• Casual Dress Code and Supportive Work Environment

Conditions of Employment

• Must be authorized to work in the country where the job is based
• Background/security checks and drug screening may be required; offers contingent on results

Equal Opportunity Employer

We embrace differences and believe diversity benefits our employees, customers, and community. All aspects of employment are based on merit and qualifications. We maintain a work environment free from discrimination and provide reasonable accommodations as required by law.

About MCI

MCI provides CX and DX solutions, business process outsourcing, staffing, and IT services. The company operates multiple brands and locations and focuses on helping clients achieve better experiences and performance.

Note: This job description is a general overview and not an all-inclusive list of duties. The employer may revise the description at any time. This description is not an employment contract and either party may terminate employment at any time.