Belcan LLC is hiring: Hardware Installation Tech II in Arlington
Belcan LLC, Arlington, VA, United States, 22201
Innovative, Secure, and Outcome-Based Solutions
A Hardware Installation Tech II job in Rockville, MD is currently available through Belcan at one of our key government clients. To be considered for this role, you will have a Bachelor's degree, and four years of IT Tier II experience. In this role you will be responsible for assisting customers that are experiencing IT related issues at the NRC headquarters located at 11545 Rockville Pike, Rockville Maryland 20852. This position is on site, and remote work is not an option.
Job Duties:
- Providing Tier I & II IT support to end users, troubleshooting and deskside support to federal and contract employees in a Windows environment.
- Strong communication (written and verbal) and organization skills, with a focus on customer service.
- Ability to work in a fast-paced environment under minimal supervision.
- Identify, troubleshoot, and resolve any hardware, software or other technical issues.
- Providing phone and in-person support to users for various systems, including e-mail, user account administration, active directory, standard desktop images and applications.
- Serving as the point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.
- Resolving problems through customer education, training, and direct assistance.
Required Qualifications:
- Must be able to obtain and maintain an NRC Public Trust clearance with the client before any work can be started. Active clearance is a huge plus.
- 4+ years of experience in a Windows environment provisioning, deploying, and troubleshooting.
- Proficient troubleshooting skills and ability to resolve issues efficiently and effectively while minimizing downtime to end users.
- Possess at least one of the following certifications: A+, Net+, Sec+.
- Possess an ITIL v4 Foundation's certification.
Preferred Qualifications & Skills:
- ServiceNow Certification.
Compensation:
We provide a competitive pay and benefits package. This position is offering a pay range of $27.00-$28.00. Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.