Microsoft is hiring: Focused LAB Support Hardware Engineer in Redmond

Overview

Microsoft Silicon and Cloud Hardware Infrastructure Engineering (SCHIE) is the team behind Microsoft's expanding Cloud Infrastructure and responsible for powering Microsoft's "Intelligent Cloud" mission. SCHIE delivers the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, Skype, OneDrive and the Microsoft Azure platform globally with our server and data center infrastructure, security and compliance, operations, globalization, and manageability solutions. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide and we are looking for passionate, engineer to help achieve that mission. As Microsoft's cloud business continues to grow the ability to deploy new offerings and HW infrastructure on time, in high volume with high quality and lowest cost is of paramount importance. We are seeking a highly qualified candidate to join the team as a Focused LAB Support Hardware Engineer. As a Focused LAB Support Hardware Engineer within the Azure SES and Cloud Hardware Infrastructure Engineering (SCHIE) team, you will support innovative projects and apply your expertise in a fast paced & technically driven environment. You will work with a diverse set of teams supporting first and third-party designs in an R&D Lab environment, ensuring that lab operations are optimized and tuned to perform in a complex environment while continuing to scale space, capacity, and capability. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Support various project needs like hardware, racks, networks, infrastructure, racking systems, and power distribution.
• Support server racks, network connections, and infrastructure problems, maintenance, and management.
• Support OS updates, Firmware upgrades (in-band or out-of-band).
• Support liquid cooling solutions and monitoring.
• Escalates and/or seeks guidance from experienced technicians or direct-line management regarding client interactions.
• Maintains an awareness of Key Performance Indicators (KPIs) through reporting dashboards, systems, for personal monthly performance discussions as needed.
• Develops a comprehensive understanding of cross-functional programs processes to support partnerships with internal and external stakeholders.
• Completes required training aligned to job focus areas and workloads (i.e., Break fix, Deployment, Simple Change, Decommission, IT Critical Environment) in a timely manner per direct-line management assignment(s).
• Actively mentors and supports training of other technicians through on-the-job training (OJT) and by providing direct guidance on specific job focus areas and workloads.

Other

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