Recruiter Job at Aditi Consulting in Austin

Base pay range

$32.00/hr - $33.00/hr

Responsibilities

• Providing information and direction for customers regarding Net services, operating rules, integrated billing, and general authorization and chargeback transaction research
• Approve the resolution of customers’ service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills
• Approve the referral of unresolved customer grievances to designated departments for further investigation
• Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes
• Solicit sale of new or additional services or products
• Report on help desk activities to executive level management
• Act as escalation point for clients/customers
• Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes
• Solicit sale of new or additional services or products
• Report on help desk activities to executive level management

Skills

• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills (Required)
• Strong ability to work independently and manage one’s time (Required)
• Strong ability to accurately document and record customer/client information (Required)
• Strong leadership and mentoring skills necessary to provide support and constructive feedback (Typically required)
• Previous experience with computer applications, such as Microsoft Word and PowerPoint (Required)

Education/Experience

• High School Diploma or GED required
• 3-7 years of financial services related experience required; credit/debit card experience preferred

Pay Transparency

The typical base pay for this role across the U.S. is: $32.00 - $33.00/hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.

Privacy and AI notice

Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions. By applying for this position, you agree to Aditi’s use of AI technology, including calls from an AI Voice Recruiter.

Company and role metadata

Seniority level: Entry level

Employment type: Contract

Job function: Human Resources

Industries: IT Services and IT Consulting