HR Associate Job at Signature IT World in Lake Hiawatha

Overview

JOB DESCRIPTION

Two positions here!

Job Title: HR Associate

Department: HR Shared Services

Start Date: 8/25

End Date: 12/31 with extensions in three month clips

Location: Parsippany, NJ 1 Campus Drive Parsippany New Jersey 07054

Working Schedule: 2 shifts: 8:30 - 5:00 and 9:30 - 6:00

Hours/Week: 40

# of Positions: 2

Reason for Opening: Additional support needed due to limited staff

Exact amount of experience: Experience in the HR function (I-9s, HR policies and foundational knowledge); 1-5 years is the sweet spot

Interview process: 30 minutes video interview with HR Admin, second round in-person

Responsibilities

• Employee and Manager Support: Handling a high volume of inbound calls on the HRXpert phone line, creating cases in HRConnect for each call, and resolving inquiries in a timely manner.
• Issue Resolution: Researching and resolving diverse HR issues to ensure accurate information and appropriate support are provided.
• HR Life Cycle Support: Guiding employees through onboarding, leave management, job changes and offboarding.
• Service Excellence: Delivering exceptional customer service, ensuring inquiries are addressed promptly and effectively.
• Compliance Assurance: Ensuring adherence to company policies and governmental regulations, including I-9 and eVerify requirements.
• Data Quality: Workday data entry and transactions for various employee lifecycle events (hires, job changes, compensation, etc.).
• Supporting Open Enrollment and Leave of Absence activities.
• Collaboration: Ability to work effectively across various shared service teams (IT, HR, Payroll, Legal, etc).
• Timely Escalations: Escalating customer dissatisfaction when necessary to the right HR Specialist.

Required Qualifications

• Bachelors Degree in Human Resources or related field.
• Minimum of 1 year of HR experience, preferably in Onboarding and Offboarding process management, HRIS, Benefits, & LOAs, supporting multi-site or remote clients.
• Experience working in shared services environments and with HR technologies.
• Excellent verbal and written communication skills.
• Ability to partner across the company and with executive leadership.
• Strong presentation and delivery skills.
• Ability to take initiative and solve business problems.
• Adept at handling multiple competing priorities in a fast-paced, results-driven environment with minimal daily oversight.
• Fluent in Spanish is a plus.

Under This Roof, We Also Value

• Experience with ADP products, Workday/HRIS systems, and SAP.
• Experience with case management systems like Neocase, ServiceNow, Salesforce HR, or Oracle products.
• Strong problem-solving and analytical skills.
• Excellent customer service orientation and attention to detail.
• Proficiency in MS Office or Google products.
• Ability to manage a high-volume and fluctuating workload.