Overview
Cashier (Guest Service Expert)
Our first Smashburger restaurant opened in 2007 with one single notion in mind: to serve a better burger. Better burgers take better service, support and teamwork. We treat our team members fairly in a diverse and safe environment. With an average of 10 restaurants opening each year, we invest in building internal opportunities for our teams’ learning and growth. We build better — better Burgers. Better Teams. Better Experiences.
Better Benefits: Build a better experience work & lifestyle!
Benefits
- Tip share—earn up to $2/hr extra in tips
- Get Paid to Refer your Friends*
- 50% discount on best burgers around (or other menu options)
- Flexible schedules in a fun, family-friendly, team environment
- Medical, Dental and Vision Options**
- Paid time off – vacation and sick leave**
- 401K match (21 and older)
- Employee Assistance Program
- Fast track for career opportunities and management experience
- Free uniform and hat
**Eligibility based on time in position and average hours worked
*Referred Employees Must Be in Good Standing & Referee must be employed with Smashburger at time of payout. Bonus is paid in two distributions
Cashier Responsibilities
- Reporting to the Restaurant General Manager, our Cashiers are the Guest Service Experts (GSE) that champion better burgers. In this role you will:
- Greet guests with a smile and welcome new and repeat guests every visit
- Promote a fun and positive work environment
- Work as part of a team with others on the line and communicate effectively with cooks and managers in a busy restaurant
- Be knowledgeable of all menu items to make meal suggestions and answer questions
- Verify each guest order for accuracy, manage to-go orders, process POS transactions and follow cash handling procedures; fully understand Smashburger rewards program
- Visit tables after food delivery to ensure guests have everything they need (refills, condiments, etc.) and that their experience has been perfect
- Adhere to active marketing promotions and encourage guests to complete surveys on visit
- Foster and value a safe work environment by following all personal and food safety and security standards
- Keep floors, counters, dining area and restrooms clean at all times with approved cleaning products
- Listen, communicate and work well with others in a busy restaurant environment
- Value integrity and doing the right thing, even when no one is watching
- Follow company cash policies to minimize losses through theft or shortages
- Upsell food items to all guests with thoughtful suggestions
- Follow company order accuracy procedures to ensure a happy guest and minimize waste
Cashier (GSE) Requirements
- No experience necessary – we build better skills! Must successfully complete Smashburger training program
- Must be 16 years old
- Physical ability to stand for extended periods and to move and lift boxes of food/supplies up to 25 lbs
- Show up on time to work variable hours/days, including nights, weekends, and holidays
- Adhere to Smashburger uniform policy
- Must successfully complete Smashburger training program
- Ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations
- Must be able to provide authorized U.S. work documents; Smashburger participates in E-Verify
All applicants and employees have an equal opportunity for employment and advancement within Smashburger. Smashburger is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination on the basis of age 40 and over, race, sex, color, religion, national origin, disability, genetic information, sexual orientation, gender identity, military or veteran status, or any other applicable protected status. This policy includes unlawful harassment and applies to all employees, including managers, supervisors, co-workers, and non-employees such as customers, vendors, and contractors. Violations may result in disciplinary action, up to immediate discharge.
We use E-Verify to confirm U.S. Employment eligibility.