Overview
Lead Cashier (LC) is responsible for the efficiency of guest transactions and maintaining excellence in cashwrap standards, including cleanliness and overall aesthetics. The LC assists in the training of new cashiers and cross-training of other associates, demonstrates the ability to proactively collaborate, lead, and influence peers. This position focuses on driving loyalty results, including credit, through performance (sales, guest experience, and loyalty), people (guest service, and associate training and development), and process (operating procedures and compliance standards with an emphasis on cashiering). The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections, and cashier chat in/outs, and requires a passion for the guest experience, process excellence, and delivering exceptional results by engaging every guest on the benefits of Ulta Beauty’s Loyalty Life Cycle.
Principal Duties & Responsibilities
(*Essential Job Functions)
The LC is a champion of Ulta Beauty’s mission, vision and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities (as well as all other projects/duties as assigned):
- Performance
- Contribute to meeting or exceeding the store’s goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink as set by Ulta Beauty for the store.
- Ensure that each guest receives exceptional service by providing a guest-friendly environment, greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services.
- Courteously handle sales, refunds, and exchanges.
- Pair guests with an associate to perform makeup applications, skincare analysis, and product demonstrations to drive sales and the guest service experience.
- Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
- Take ownership of replenishment, organization, and maintenance of cashwrap displays, supplies, and impulse fixtures to ensure guest-readiness at all times.
- Maintain prompt, regular attendance.
- People
- Contribute to an inclusive environment that supports teammates, peers, and the internal and external guests served.
- Assist in cashier chat ins/outs and associate exit inspections as needed; stay informed on industry trends, products, and services to better serve guests.
- Share the benefits of the guest loyalty program (credit and Ulta Beauty app) and drive accountability to loyalty goals.
- Assist in training new cashiers and cross-training other associates in cashiering.
- Lead with the ability to engage and influence peers to achieve peak productivity and performance.
- Drive cashier accountability in delivering a personalized Ulta Beauty brand experience, following Ulta Beauty’s systems’ prompts.
- Participate in ongoing training, including brand and category education, to enable development and drive sales.
- Collaborate with managers and associates to help grow the business.
- Process
- Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards.
- Adhere to Ulta Beauty’s dress code.
- Ensure completion of all transactions, including guest returns and associate transactions, and proper control of all cash and media at the cashwrap according to company policies.
- Complete select register open and close functions as directed by the manager on duty.
- Maintain outstanding store standards and overall cleanliness throughout the store, including at the cashwrap, salesfloor, restrooms, backroom, and break area.
- Protect company assets and minimize loss by meeting store standards and procedures, including safety, inventory control, and loss prevention.
- Execute other operational tasks as directed.
Job Qualifications
Education
- High school diploma is preferred
Experience
- 2 years of relevant work experience or an equivalent combination of education and relevant work experience preferred
- Proven ability to delegate, multi-task, and problem-solve
- Demonstrated knowledge and passion for guest service and a competency for selling
- Experience addressing guests’ concerns and questions promptly and professionally to deliver exceptional customer service
- Demonstrated experience in exceeding sales goals and training new hires
Skills
- Proficient with basic technology (e.g., Point of Sale system and Apple devices)
- Excellent written and verbal communication
- Strong collaboration and interpersonal skills
- Ability to work independently and as part of a team
- Ability to build and maintain strong customer relationships
- Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable
Special Position Requirements
- Work a flexible schedule to include days, evenings, weekends, and holidays
- The role of Lead Cashier cannot be held by a minor. Any associate being hired or promoted into the role must be 18 years of age.
Working Conditions
- Continuous mobility throughout the store during shift, including twisting
- Frequent bending, pulling, pushing, crouching, stooping, twisting, and reaching during shift
- Frequent lifting and/or moving up to 25 lbs. during shift
- Continuous coordination and manipulation of objects during shift
If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job.
Ulta Beauty is proud to be an Equal Opportunity employer, and we encourage people from underrepresented backgrounds to apply. We do not discriminate based upon race, color, religion, creed, sex, gender identity, national origin, age, mental or physical disability, marital status, military or veteran status, or any other legally protected status.
ABOUT Ulta Beauty
Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skincare, hair care, and salon services. We offer more than 25,000 products from about 500 brands, including Ulta Beauty’s own private label, and a full-service salon in every store. We will consider all qualified applicants, including those with arrest records, in a manner consistent with applicable laws.