SoundHound AI is hiring: Enterprise Account Manager, Restaurants in Santa Clara

Ready to be part of something big? SoundHound AI is hiring an Enterprise Account Manager to manage and grow relationships with top-tier Enterprise clients, primarily in the restaurant industry. We unite voice AI, generative AI, and conversational AI to deliver powerful AI solutions that reimagine how people interact with products and services. Our multilingual, omnichannel AI technology touches hundreds of millions of people worldwide.

Overview

The Enterprise Account Manager plays a pivotal role in managing and growing relationships with SoundHound AI’s most valued Enterprise clients. This is a dynamic, high-impact role where creativity, strategic thinking, and decisive action are essential. You will work closely with the Director of Account Management and tackle a mix of platform-based, personnel-related, and external-factor challenges. The role suits someone who thrives in high-energy environments, enjoys problem-solving, and is committed to excellence.

Responsibilities

• Manage and grow relationships with SoundHound AI’s top-tier Enterprise accounts, primarily within the restaurant sector.
• Act as the primary post-sales point of contact, ensuring client satisfaction and long-term partnership success.
• Oversee account health through ongoing reporting, quarterly business reviews (QBRs), and strategic expansion planning.
• Partner with clients to identify and resolve platform-related issues, escalating internally when necessary.
• Collaborate cross-functionally to enhance the client experience and address high-priority escalations.
• Monitor industry trends and client business changes to proactively identify opportunities for upsell or product adoption.
• Support revenue and sales operations initiatives to drive account growth and retention.
• Develop trusting, deep relationships with customers to ensure long-lasting partnerships.
• Identify bugs and help solve existing problems; oversee post-sales components including reporting, QBRs, and expansion opportunities.
• Work cross-functionally to enhance each client’s overall experience and handle escalations.

Qualifications

• Bachelor’s degree in business, liberal arts, STEM, or related field.
• Experience:
  • Enterprise-level account management experience with organizations generating $100M+ in revenue annually or operating 1,000+ locations.
  • 10+ years of working with VP- and C-level executives.
  • Background in one or more of the following: 3rd-party on-demand delivery, food tech, service industry IT, restaurants/hospitality, voice or AI technologies.
  • Previous experience in customer service, enterprise technology, telecom, startup environments, or related fields.
• Skills & Attributes:
  • Exceptional relationship-building and communication skills.
  • Strategic problem-solving abilities with a calm, solutions-oriented approach under pressure.
  • Ability to navigate both technical and interpersonal challenges effectively.
  • High adaptability and comfort in a fast-moving, ambiguous environment.
• Additional Requirements:
  • Availability to work nights and weekends when needed.
  • Willingness to travel 10–15% of the time.

Position details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Software Development

Location and compensation

This position is available for remote work across most of the United States. SoundHound AI does not offer employment in the following states: Alabama, Alaska, Delaware, Iowa, Maine, Mississippi, New Hampshire, North Dakota, Rhode Island, South Carolina, Vermont, West Virginia, Wisconsin, and Wyoming. Employees within a 60-mile radius of a SoundHound AI office are expected to work from the office on three pre-scheduled, company-wide core days per month to encourage cross-team connection and in-person collaboration.

The estimated salary for this position is $140,000 to $155,000 plus variable pay and equity. In addition to salary and equity, you will receive comprehensive healthcare, paid time off, and other benefits. Our recruiting team will provide a specific salary range based on location and years of experience.

By working at SoundHound AI, you will join hundreds of employees worldwide who strive to create exceptional AI-powered experiences for customers, employees, and patients. We are a values-driven company that supports one another, is open and honest, undaunted by challenges, nimble and focused, and determined to excel and win. Our mission is to build voice AI for the world and use our global, diverse perspectives to achieve real generational breakthroughs.

SoundHound provides reasonable accommodations to participate in the interview process, perform essential job functions, and receive other employment benefits. Learn more about our philosophy, benefits, and culture at https://www.soundhound.com/careers. To view our job applicant privacy policy, visit https://static.soundhound.com/corpus/ta/applicantprivacynotice.html.