Solid Waste Collections Supervisor Job at Manatee County Government in Bradenton

Overview

Work Location: 3035 Lena Road, Bradenton

Work Hours: Monday-Friday 7:30am–4:00pm

Expected Starting Hourly Range: $25.56 - $31.95

This classification coordinates work and provides day-to-day leadership, coaching and support to Scalehouse Collections/Solid Waste Collection staff. Overseeing customer service and customer accounting functions and/or Solid Waste Collections staff performing a variety of tasks, including the County\'s solid waste and recycling services operations to ensure efficient operation of the section. The primary role of the position is to provide daily supervision, technical advice, training, and information to Scalehouse Collections and/or Solid Waste Collections staff, in order to ensure optimal customer service and use of resources.

Working Conditions

Solid Waste Collections: Indoor/Outdoor environment, high noise level while performing certain responsibilities. Lifting equipment up to 50lbs. alone; up to 100 lbs. with assistance.

Responsibilities

• Provides advice, training, and information to staff; plans, directs, supervises, and evaluates workflow involving completion of solid waste operational services.


• Facilitates effective communication between solid waste staff and the rest of the organization.


• Monitors and provides feedback to staff regarding performance, attendance, and participation; conducts employee performance reviews for assigned staff.


• Responds to more complex/difficult customer inquiries and complaints including those received from Management.


• Provides operational support for the solid waste division.


• Budget monitoring and preparation for the solid waste collections section, new equipment and revisions to policies and procedures.


• Consults and coordinates with third party contracted vendors for County-wide solid waste and recycling services.


• Develops and/or assists in developing, implementing and administering departmental policies with ongoing analysis and evaluation of operations and assigned programs. Compiles and analyzes various statistical data for purpose of developing procedures; prepares correspondence, memoranda and supportive documents as required.


• Assists in the training, design and analysis of data processing systems and follow-ups necessary to the successful implementation of automated systems in the section.


• May oversee the work of other division staff.


• Performs other related work (including weather or other extreme emergency duties) as required.

Qualifications

• Associate\'s Degree in Accounting, Business Administration, or closely related field.


• Minimum of three (3) years\' experience in the operational support of solid waste and recycling programs.


• Minimum of two (2) years in solid waste emergency operations.


• Equivalent combinations of education and experience may be considered.


• Valid driver\'s license with valid Florida driver\'s license within 30 days of hire.

Knowledge, Skills, and Abilities

• Thorough knowledge of customer information and billing systems.


• Knowledge of, and ability to effectively apply, applicable policies, procedures, resolutions, and ordinances.


• Knowledge and understanding of rate and service schedules.


• Knowledge of, and ability to effectively interpret and apply, pertinent policies, procedures, resolutions, and ordinances, including those associated with solid waste emergency operations, disaster recovery and hazardous material handling.


• Knowledge of the organization, functions, policies, laws, and administrative procedures of Manatee County Government (as they pertain to the department), or ability to quickly learn and apply.


• Knowledge of generally accepted principles of accounting.


• Knowledge of analyzing and evaluating various County operations and functions.


• Knowledge of contracting and procurement procedures and public administration methods and practices, as well as division functions.


• Ability to exhibit strong, professional customer service skills.


• Ability to communicate clearly, effectively and tactfully, orally and in writing.


• Ability to motivate others through training, recognition and exhibited enthusiasm.


• Ability to schedule work of assigned staff and ensure timely accomplishment of objectives.


• Ability to effectively plan, assign, direct, evaluate and oversee the work of assigned team members/staff.


• Ability to establish and maintain effective working relationships with supervisors, associates, County officials and the general public.


• Ability to report and/or travel to various work locations.


• Ability to effectively use personal computers and/or specialized systems required for the efficient operation of the Scalehouse, etc.


• Ability to effectively and efficiently perform all duties under a fast-paced and often stressful environment. This includes the ability to multi-task and complete assigned tasks in a timely manner.


• Ability to understand State and Federal grant requirements and be able to coordinate with involved entities.


• Ability to perform research and analyze data using statistical methods and practices.


• Ability to prepare and communicate information, either orally or in writing, in a clear and concise manner.


• Ability to coordinate efforts in the implementation of new and existing programs.


• Ability to report and/or travel to various work locations.