Solid Waste Scale house Operator Job at Career Match Solutions in Tampa

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We are seeking a reliable and customer-focused Customer Service Operator to join our team. This role is essential in ensuring safe, efficient, and courteous interactions with the public while maintaining the integrity of landfill operations. The ideal candidate will possess strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment that combines indoor clerical work with outdoor operational duties.

Key Responsibilities:

• Respond to inquiries via phone, email, or in person regarding disposal policies, billing, collection schedules, and solid waste services.
• Assist residents and businesses in waste segregation and direct them to appropriate disposal areas.
• Monitor facility entry points, weigh vehicles, inspect loads for prohibited items, and enforce safety and disposal regulations.
• Process payments accurately, balance cash drawers, and maintain daily records and logs.
• Handle complaints professionally; coordinate with dispatchers, drivers, and other departments to resolve issues.
• Perform administrative tasks such as data entry, filing, and using CRM software and office systems.

Qualifications & Skills:

• Strong verbal and written communication skills.
• Proven customer service experience, especially in stressful situations.
• Attention to detail and accuracy in transactions and documentation.
• Basic math skills and comfort handling cash or credit transactions.
• Familiarity with CRM software, Microsoft Office, or similar systems.
• Problem-solving skills and ability to work independently or in a team.
• Knowledge of local solid waste regulations is a plus.
• Ability to work in variable weather conditions and interact respectfully with the public.

Work Environment & Duties:

This position involves both indoor office work and outdoor duties at the landfill or transfer station gate. Candidates should be comfortable with:

• Standing or sitting for extended periods.
• Exposure to outdoor elements and noise from heavy equipment.
• Occasional interactions with upset or frustrated individuals.

Cliff Scott

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• IT Services and IT Consulting