Pre Registration/Call Center Customer Service Secretary Job at Byrne Dairy in Ci

Pre Registration/Call Center Customer Service Secretary

Job Summary

Responsible for scheduling appointments using EPIC, including scheduling, canceling, and updating patient appointments. Collects demographic and insurance data, enters information into EPIC, and ensures accuracy by following protocols for merging duplicates and scheduling according to provider preferences and office protocols. Prepares add-on charts, obtains necessary notes, reports, and results from referring providers, and communicates diagnostic testing requirements. Demonstrates strong customer service skills, effective communication, and knowledge of insurance referrals and authorizations. Accurately registers patients, documents notes, and manages referrals and billing information. Uses triage questions to determine appointment urgency and communicates office policies effectively to patients. Performs additional duties as assigned by supervisors.

Minimum Qualifications

High school diploma or equivalent, with two years of related medical secretary/office experience, or an equivalent combination of education and experience.

Preferred Qualifications

None specified.

Work Schedule

Monday - Friday, 8:30 am - 5:00 pm

Benefits

Includes health, dental, and vision insurance, employer 401k eligibility after 1 year, tuition reimbursement, generous paid time off, sick leave, holidays, and floating holidays.

Salary Range

$16.00 - $25.88 per hour (dependent on skills, experience, and qualifications)

Note

This salary guideline is general; actual compensation may vary based on multiple factors.

Recruitment Office: MedBest Medical Management

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