Airline Ticketing Agent in LAX Airport - Starting Pay $21.28/hr with Health Cove

Overview

Airline Ticketing Agent position at Hallmark Aviation at Los Angeles International Airport (LAX). Starting pay is $21.28 per hour with health coverage. Hallmark Aviation provides best-in-class service for leading airlines and focuses on employee happiness and engagement.

Responsibilities

1. Ticketing & Reservations
   • Understand and address individual travel requirements.
   • Accurately handle reservations and fare calculations.
   • Ensure legal travel documentation (passport, visa, health) compliance.
   • Deliver a seamless and personalized customer experience.
2. Ancillary Sales
   • Promote and upsell services such as airport upgrades, extra legroom seats, and excess baggage.
   • Aim to increase revenue through value-added services.
3. Commercial Products
   • Maintain deep knowledge of Emirates’ commercial offerings and promote products that enhance the travel experience.
4. Airline Program
   • Educate customers about airline benefits, rules, and promotions.
   • Address queries and promote member enrollment.
   • Conduct regular stakeholder briefings to drive awareness and participation.
5. Sales Administration
   • Monitor and document all sales activity from daily to annual records.
   • Ensure accurate cash and card reconciliation and secure deposits.
   • Collaborate with Finance to ensure compliance with airline procedures and local regulations.
6. Passenger Acceptance
   • Monitor booking systems and coordinate with relevant departments.
   • Manage special cases such as unaccompanied minors and medical cases.
   • Oversee queue management and ensure a smooth customer flow.
7. Operational Disruptions
   • Proactively manage rebooking, hotel arrangements, and other disruption support.
   • Handle denied boarding processes in line with policies.
   • Offer alternative solutions to retain customer trust.
8. Airport Operations Support
   • Assist across functions including check-in, boarding, lounge services, and ramp support.
   • Flexibly support operational needs as directed by the Airport Services Manager.

Qualifications

• Solid working knowledge of a major Computer Reservation System (CRS).
• In-depth understanding of market trends and industry practices.
• Successfully completed advanced courses in Reservations and Ticketing.
• Trained in customer service excellence and passenger handling.
• Proficient in Microsoft Office Suite including Word, Excel, and Email applications.
• Strong communication skills with fluency in English and the local language of the country of operation (both written and spoken).

Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Airlines and Aviation

Equal Opportunity Employment: Hallmark Aviation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

Kindly note that this position may remain unfilled as we are presently evaluating the depth and suitability of the candidate pool.