Coury Hospitality is hiring: House Car Driver/Lobby Ambassador - HALL Arts Hotel

HALL Arts Hotel, 1717 Leonard St, Dallas, Texas, United States of America

Overview

The House Car Driver/Lobby Ambassador provides personalized experiences to all guests from arrival to departure. Responsible for transporting hotel guests to/from assigned destinations by operating our property luxury vehicle in a safe, efficient, and professional manner. Perform duties of Bell person including assisting with luggage, proactively connect with guests upon arrival, opening the doors for guests and ensuring proper hospitality and attention.

Essential Job Functions

• Driving guests to appropriate destinations in a safe, efficient, and professional manner.
• Maintain cleanliness of vehicle, including interior and exterior up to standards.
• Coordinate, track and respond quickly to all transportation requests.
• Show guests to room assisting them with their luggage.
• Check luggage for hotel guests both for day and overnight.
• Explain all hotel facilities, their locations in the hotel, hours of operations, and answer all questions about these facilities and other hotel questions.
• Knowledge of daily functions, VIP's and any other special events occurring in the hotel.
• Offers direction, recommend restaurants, or area attractions, and makes reservations or travel arrangements upon requests.
• Maintain the designated stations in the lobby, standing alert to be easily summoned for fronts.
• Open doors and greet guests in a friendly and courteous manner.
• Maintain the cleanliness of the bell stand, lobby and baggage room. Keep lobby door and windows clean when not busy with guests.
• Maintain professional composure in high stress situations.
• Multi-tasking skills, accomplishing tasks while being aware of guest needs.
• Perform any other job-related duties as assigned.

Knowledge, Skills and Abilities

Ability to maintain a valid driver’s license with a clean driving record (MVR).

Thorough knowledge of local areas and roads.

3 years’ experience driving vehicles.

Strong understanding of the English language.

Ability to communicate with guests, respond to questions, knowledge of hotel service, local area events and activities.

Provide excellent customer service and maintain a professional demeanor.

Physical Demands

Exert physical effort in lifting/transporting at least 50 pounds.

Endure various physical movements throughout the work areas.

Must be able to stand, walk and/or sit and continuously

Experience

Hotel or a related field preferred.

Previous driver, and/or customer service experience preferred.