Intrepid Solutions and Services LLC is hiring: Customer Success Manager - Cybers

Customer Success Manager - Cybersecurity Intrepid Solutions and Services LLC is staffing for a Customer Engagement Professional Manager to support the Defense Cyber Solutions Branch Mission Support program, on-site in Adelphi, MD, beginning fall 2025. This role may be described by titles such as: Customer Success Manager - Cybersecurity Cybersecurity Services Delivery Manager Cybersecurity Engagement Manager Cybersecurity Operations Manager Responsibilities Possess extensive experience in team leadership and management, with a strong emphasis on delivering exceptional customer service. Comprehensive understanding of a CSSP (Cybersecurity Service Provider) and its service offerings, with keen attention to detail and exceptional communication skills. Develop and provide strategic direction for the Customer Engagement Team to ensure effective planning and completion of team-level tasks and projects. Stay informed of evolving DoD requirements impacting the subscriber base and provide guidance to the team to ensure timely adjustments and compliance with these changes. Regularly update and maintain annual documentation, agreements, and templates to ensure compliance and alignment with subscriber needs. Lead and guide the CSSP Customer Engagement Professional in promptly responding to new inquiries for cybersecurity services, providing accurate guidance and support through the service alignment process. Ensure timely receipt of service inquiries and collaborate with customer contacts to create database records for tracking workflow processes related to service alignment. Oversee the generation of formal support agreements and service quotes for prospective customers, ensuring accurate and timely delivery. Guide and monitor the initiation of operational services, tracking progress through the automated alignment tool until all services are fully established. Provide ongoing support to subscribers after service alignment to ensure continuous and sustained service delivery. Attend leadership and subscriber briefings, generating reports on subscriber alignment, status updates, and tracking of outstanding funding. Manage data for existing customers and facilitate their annual service renewal process. Operating hours and travel On-site work with standard hours, Monday–Friday. No travel anticipated for this role. Clearance Active Secret clearance required at time of application. This position is not open to clearance sponsorship, upgrade, or reactivation. Education Bachelor’s in a related field. Four years of relevant experience may be substituted for a formal degree in some instances. Certification None required. Required skills and experience 6 years of progressive experience related to the responsibilities listed above. Benefits What we offer: CIS Secure and its associated companies, Intrepid Solutions and Services and Darkblade Systems, provide transparent pay practices and disclose compensation ranges. Pay range: $110,000.00 - $170,000.00 per year. Base salary offers vary based on experience, skills, education, location, and other factors. 401(k) Dental insurance Medical insurance Health Savings Account option Flexible Spending Vision insurance Life and Disability Insurance Ancillary offerings (Hospital Indemnity, Accident, Critical Illness, Pet Insurance) Paid Time Off Holiday pay CIS Secure is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class. #J-18808-Ljbffr