Environmental Services Guest Services Navigator Job at Cleveland Clinic in Cleve

Overview

Join Cleveland Clinic and experience world-class healthcare at its best. Cleveland Clinic Hillcrest Hospital is a Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor for professional nursing practice. Here, you will work alongside a dedicated team of caregivers, receive support and appreciation, and build a rewarding career.

As the Environmental Services Guest Services Navigator, you will perform rounds on assigned units, address patient needs and concerns, collaborate with staff to prevent complaints and drive improvements, and assist patients, families, guests and visitors with local destinations such as restaurants, shopping centers or outings. This role offers an excellent way to expand communication and management skills while positively influencing the Cleveland Clinic experience.

A caregiver in this position works days from 7:00 a.m. – 3:30 p.m. with every other weekend and holiday rotation requirements.

Responsibilities

• Meet and greet patients and visitors.
• Perform daily visitation/interviewing of patients on assigned units with regard to EVS services.
• Act as an information resource for patients and families.
• Provide concierge services to assist patients and guests with accessing information, directions, restaurants, shopping and amenities within the Cleveland Clinic and local community.
• Assist with quality control of the department cleaning process through the fluorescent marking program.
• Assist in maintaining safety needs of patients. Corrects and/or reports safety, cleaning or maintenance needs.
• Resolve EVS service issues and investigate complaints/concerns with the HEART model.
• Consult patients, family members and caregivers regarding resolving complaints/concerns.
• Participate in best practice initiatives, offer suggestions and support EVS management staff in satisfaction initiatives.
• Coordinate patient needs with other departments.

Qualifications

• High School Diploma/GED
• One year of related experience

Physical Requirements

• Ability to perform work in a stationary position for extended periods
• Ability to be mobile for extended periods
• Ability to operate a computer and other office equipment
• Ability to communicate and exchange accurate information
• Ability to move/transport items weighing up to 10 pounds
• Ability to move/transport equipment weighing up to 10 pounds
• Ability to move/transport carts weighing up to or more than 100 pounds
• Ability to inspect equipment
• Ability to clean, operate cleaning equipment and use cleaning products
• May come into contact with communicable diseases and/or body fluids

Personal Protective Equipment

• Follows Standard Precautions using personal protective equipment as required for procedures.

Pay Range

Salaries (which may be) shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.