Senior City Operations Manager - Atlanta Job at Bird in Atlanta

Overview

Senior City Operations Manager - Atlanta is responsible for driving operational excellence, market growth, and efficiency in local markets. Reporting to the Regional Operations Manager, this role manages day-to-day activities, optimizes performance, and leads a team to achieve ambitious goals. The position requires strategic thinking, attention to detail, and strong leadership to scale the business in a fast-paced environment.

Key Responsibilities

• Operational Oversight: Manage end-to-end local operations, including fleet management, supply optimization, and demand generation, with support from Operations leadership. Ensure compliance with local regulations and maintain relationships with city stakeholders. Serve as the primary point of contact for all operational matters in the market.
• Performance and Data Management: Track and analyze metrics such as fleet utilization, operational efficiency, and revenue performance. Use data-driven insights to identify bottlenecks, optimize processes, and improve KPIs. Develop and implement action plans to address underperformance and capitalize on growth opportunities.
• Team Leadership and Development: Recruit, train, and manage a high-performing operations team, including drivers, mechanics, and other roles. Foster accountability, collaboration, and continuous improvement. Provide regular feedback and coaching to support professional growth.
• Problem Solving and Execution: Identify and resolve operational challenges, prioritize tasks to meet deadlines, oversee local campaigns and partnerships to drive market share and brand presence. Collaborate with product, marketing, and central operations teams to align local strategies with company goals.
• Stakeholder Engagement: Represent Bird in the local community, building partnerships with city officials, businesses, and other stakeholders. Act as a trusted advisor for market-specific insights to inform regional and global decision-making.
• Culture Building: Promote Bird’s core values and foster a fun, inclusive, and safe workplace. Drive initiatives that enhance employee satisfaction and engagement.

Must-Have Qualifications

• 3+ years of experience in operations, warehousing, EMS, QSR management, or other fast-paced, high-growth environments (experience in tech, mobility, or logistics preferred); at least 3 years of managerial experience. Military veterans are strongly encouraged to apply.
• Strong analytical skills with proficiency in data analysis tools (e.g., Excel, Google Sheets, or BI platforms).
• Excellent verbal and written communication skills with the ability to influence and build trust with stakeholders.
• Proven track record of solving complex problems and delivering results in ambiguous environments.
• Highly organized with strong project management and prioritization skills.
• Entrepreneurial mindset with a focus on continuous improvement and innovation.

Other Requirements

• Must reside in the Atlanta Metro Area, ideally within a 30-minute driving distance to downtown Atlanta.
• Expectation to report to warehouse 3+ days per week.
• Willingness to travel frequently across markets to support local teams and initiatives.
• A passion for sustainability, urban mobility, or technology is highly desirable.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Software Development