Xerox is hiring: Onsite Service Technician - Atlanta, GA in Atlanta

Overview

Join to apply for the Onsite Service Technician - Atlanta, GA role at Xerox.

About Xerox Holdings Corporation: For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Responsibilities

• Offer outstanding service to our clients. Manage call resolution and issues in accordance with the customer's Service Level Agreement (SLA) to manage customer relations and optimize customer satisfaction.
• Use electromechanical skills to repair devices. Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.
• Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment.
• Provide appropriate communication, support, and interface to on-site client base regarding equipment status and availability, engaging the support of other Xerox personnel as required.
• Deliver customer training on assigned products to improve end user knowledge of equipment functionality.

Skills and Qualifications

• Electromechanical experience, including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electromechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran.
• Superior time management skills and reliability. Ability to meet deadlines and maintain dependable performance.
• Valid driver’s license and appropriate insurance coverage. A Motor Vehicle Record (MVR) is included in our technician background check.
• This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is a top priority, especially around electrical components.

What success looks like in the first 60 days

• Navigate through new hire training and complete the technical training courses, establishing a solid foundation for the following categories:
• Comprehensive understanding of the company and customer service culture
• Clear expectations regarding call load, territory alignment, and client satisfaction
• Thorough knowledge base of equipment and inventory needs to support the territory
• Ability to actively and correctly complete service calls independently.

Additional Benefits

• Substantial growth opportunities for future career development within a supportive and collaborative company culture
• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching
• Paid time off, plus holidays and personal days

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting, Software Development, and Retail Office Equipment

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