American Heritage Credit Union is hiring: Full-Time Call Center - Member Advisor

Full-Time Call Center - Member Advisor I - Northeast Philadelphia

Join us at American Heritage Credit Union as a Full-Time Call Center - Member Advisor I in Northeast Philadelphia.

American Heritage Credit Union, a $5 billion institution, has immediate openings in our Contact Center. This role involves providing information about the credit union and its services to members via phone and other communication channels.

Starting compensation ranges from $19.00 - $21.00 per hour, depending on experience and education, with potential incentives. An additional $2.00 per hour increase applies for hours worked after 5:00 PM and on Saturdays.

Responsibilities Include

• Deliver exceptional service to members and employees via telephone, electronic communication, and mail.
• Analyze member questions/problems and refer or cross-sell products/services using the ACS system to meet their needs.
• Perform transactions on accounts, research inquiries, and follow up to ensure satisfaction.

Requirements

• Prior contact center or relevant phone/sales experience.
• Flexibility to work the contact center hours: Monday-Friday 7:00 a.m. to 7:00 p.m., Saturday 9:00 a.m. to 3:00 p.m.
• Hours are subject to change based on the credit union's needs.

We offer a competitive salary, comprehensive benefits including a 401(k) with a generous match, and a friendly, progressive, and environmentally conscious work environment.

Interested candidates should submit a resume with job history and salary expectations. Background checks, including credit, criminal, employment, drug/alcohol, and education, are required. Only qualified candidates will be contacted.

Salary: $19.00 - $21.00 per hour