Fleet Operations Engineer (Indianapolis) Job at Valo Ventures in Indianapolis

Overview

The Senior Fleet Operations Engineer plays a crucial role in ensuring the optimal performance and reliability of robotic units deployed at customer locations. This role requires electromechanical troubleshooting, repair, maintenance and upgrades of robotic hardware both remotely and physically at customer sites. It also requires software and communication skills to remotely monitor, troubleshoot, and validate changes to the systems.

Responsibilities

• Travel to customer stores and perform physical robot hardware maintenance, repairs, and upgrades / retrofits on robots
• Support via phone and remote login to robots of 3rd party technicians performing work on robots
• Alert escalation support of robot issues via remote login to robots
• Contact customer stores to request help addressing issues with robots
• Occasional on call weekend support
• Local travel up to 50% of time
• Domestic travel up to 10% of time

Qualifications

• 5+ years assembly or repair of complex electromechanical systems
• Troubleshooting video, networking, and computer systems
• Power user of web based live control tools
• Linux OS command line interface and shell scripting
• Strong English oral and written communication tools
• Ability to communicate effectively using collaborative messaging tools

Additional Requirements

• Adaptability and Initiative: Ability to work independently in the field, adapt to new technical challenges, and proactively identify solutions to recurring issues
• Customer Focus: Dedication to delivering high-quality service, maintaining professionalism in customer interactions, and upholding the company\'s reputation for reliability
• Physical Requirements: Must be capable of lifting equipment, bending, and performing repairs in various physical environments
• Located in greater Indianapolis area