Conrad Indianapolis is hiring: Front Office Supervisor - Conrad Indianapolis in

Front Office Supervisor - Conrad Indianapolis

Conrad Indianapolis is looking for a Front Desk Supervisor to join the Front Office team. This is an opportunity to grow your career in a Fortune 500 company within a sophisticated luxury brand.

Overview

As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Responsibilities

• Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
• Schedule, assign daily work, lead pre-shift meetings, inform and train team members
• Monitor, observe and assist in evaluating team member performance
• Monitor lobby traffic and adjust staffing accordingly

What we are looking for (Qualifications)

• Values: Hospitality, Integrity, Leadership, Teamwork, Ownership, Now
• Attributes: Quality, Productivity, Dependability, Customer Focus, Adaptability

Benefits

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Available benefits may vary depending upon property-specific terms and conditions of employment

Work Details

• Location: Conrad Indianapolis
• Schedule: Full-time (shifts available weekdays, weekends, and holidays)
• Brand: Conrad Hotels & Resorts
• Job Function: Guest Services, Operations, and Front Office
• Industry: Hospitality