Office Assistant Job at MedStar Health in Washington

Overview

The Office Assistant performs a variety of assigned clerical and patient care duties essential to the daily operations of the assigned department. Duties may vary by department and/or site and may include: patient registration, patient scheduling, coordinating the physician order re-certification process, insurance verification and coordination of services for patients, charge entry and reconciliation functions, co-payment and daily cash receipt responsibilities, assisting with medical record operations, greeting, registering and escorting patients, completing patient set-ups, turning over patient rooms and ensuring exam rooms are cleaned and prepped, assisting with dictations, organizing clinical and administrative supplies, creating patient registration packets, and providing front office and call center coverage and assistance.

Primary Duties And Responsibilities

• Contributes to the achievement of department goals; adheres to department policies, procedures, quality and safety standards; complies with governmental and accreditation regulations.
• Answers assigned extensions promptly, uses correct salutation, and follows scripts for patient reminder calls.
• Greets and assists patients in person and on the phone; triages inquiries to appropriate clinical or non-clinical team members.
• Performs preliminary intake, updates, scanning, registration, and scheduling of initial and follow-up appointments based on insurance guidelines; uses the practice management system and/or EHR.
• Performs insurance verification and coordinates services/authorizations as assigned.
• Collects copayments, reconciles charges, prepares bank deposits and cash receipt logs as assigned.
• Demonstrates proficiency with the billing portion of the PM system, including guarantor and insurance information, episode of care, open referrals, and system notes (as applicable).
• Assembles financial and medical record paperwork for physicians/clinical team; assists patients with completing required forms; reviews patient information for accuracy and completeness; communicates duplicate medical record accounts to appropriate personnel for merging.
• In Physician Centers: Registers and schedules patients for various physician specialty clinics and modifes physician schedules upon request; coordinates with insurance specialists, secretaries, and nurses to schedule procedures and appointments.
• Requests and obtains referrals, medical records, or diagnostic reports from internal/external providers as assigned.
• Monitors and handles case management for patients in the EHR system as assigned.
• Maintains waiting area in clean and neat condition and restocks materials as needed.
• Monitors administrative supplies and maintains par levels.
• Responds to payer-specific questions from patients and clinical providers as appropriate.
• Participates in meetings, committees, and community outreach; participates in multi-disciplinary quality and service improvement teams.

Minimum Qualifications

Education

• High School Diploma or GED required
• Associate\'s degree (A.A.) preferred or
• Bachelor\'s degree in healthcare or related field preferred

Experience

• 1-2 years experience in a role involving customer service required
• 1-2 years experience in a medical office required or a combination of experience and education accepted for outpatient physician centers (preferred)
• Less than 1 year to 3 months of related experience/training in a fast-paced medical office setting for therapy/ambulatory offices (preferred)

Knowledge, Skills, And Abilities

• Excellent customer service and verbal/written communication skills
• Basic knowledge of Microsoft Office (Word, Excel, Outlook)
• Highly organized, process-oriented, able to multi-task, flexible, and a self-starter
• Ability to follow instructions and assist visitors/patients without compromising safety, service, care or efficiency
• Friendly and professional when interacting with patients and visitors
• Position is the initial point of contact for the clinic and should project a positive and professional image

This position has a hiring range of $18 - $28.73

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative
• Industries: Hospitals and Health Care