OFFICE ASSISTANT Job at CommonSpirit Health in Lake Jackson

Overview

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

Responsibilities

• Perform front office processes associated with patient check-in, check-out, scheduling, referrals, and electronic medical records under general supervision.
• Administer and support the clinic’s billing and insurance functions in accordance with internal standards, procedures, and regulatory requirements.
• Perform patient check-in at the time of visit, interview patients, and complete paperwork to ensure an efficient admitting process and compliance with clinic and regulatory policies.
• Copy/scan patient medical records, benefit/insurance information, and related hardcopy materials (e.g., ID, referrals, insurance cards) into the electronic medical record system.
• Perform patient check-out including pricing services, coding of procedures performed, and diagnoses on charges to support documentation for each service.
• Collect patient responsibility payments and answer routine patient insurance and billing inquiries.
• Answer phone calls, confirm next-day appointments, ensure insurance coverage, and advise patients on required documentation and time-of-service payment schedules.
• Gather, verify, and process referrals, authorizations, and pre-certifications by working closely with physicians, patients, and payers.
• Coordinate scheduling with practitioners’ schedules to ensure proper coverage of patient appointments and out-of-office calls.
• Retrieve, file, and maintain charts and medical record documentation; coordinate copies of medical documentation with physician charges to support billing to third-party payers.
• Manage the flow of interdepartmental, outgoing, and incoming mail.
• Communicate requests and provide medical information to and from patient care providers in strict accordance with HIPPA and all policies and procedures.
• Follow up with patients regarding the Missed Appointment Policy and send the appropriate communications.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• 2 years related experience in a healthcare environment preferred.
• Proficient with Microsoft Office software.
• Knowledge of the content and application of HIPAA, federal and state regulatory requirements.
• Understanding of clinic procedures and regulatory requirements.
• Understanding of health insurance authorization/billing requirements, including medical coding.
• Ability to file and maintain patient records and reports in the Electronic Medical Records system.
• Detail oriented with excellent organizational and time management skills.
• Strong customer service and communication skills.
• Strong work ethic and professionalism.
• A team player who handles multiple projects simultaneously in a fast-paced environment.

Pay Range

$15.71 - $22.19 /hour

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Administrative

Industries

• Wellness and Fitness Services
• Hospitals and Health Care
• Medical Practices