Office Assistant/Receptionist Job at Shopko Optical in Monroe
Shopko Optical, Monroe, WI, United States, 53566
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**Position Summary**
Provide support to the Optical center team. Greet patients as they enter the center, answer the telephone, book appointments, manage patient files, and support all other aspects that do not influence a patient’s vision.
**Benefits**
- Competitive Wages
- 401K with Match
- Vacation Pay/Personal Day
- Volunteer Time Off
- Sick Pay for Hourly Teammates
- Health & Wellbeing Benefits
- Voluntary/Cafeteria Offerings
- Employee Assistance Program
- On the Job Training & Certification
- Teammate Recognition Program
**Duties and Responsibilities**
Customer Service
- Greet patients and customers
- Answer the telephone professionally
- Book appointments accurately
- Other duties as assigned
Operational Standards
- Confirm appointments
- Process transactions in optical billing and POS systems
- Process medical billing information
- Organize and file patient and customer records
**Minimum Knowledge, Experience & Skills**
- High School Diploma or equivalent
- Previous office experience preferred
- Basic computer skills
- Ability to handle multiple customer interactions/phone calls
- Excellent organizational skills
- Strong attention to detail and follow-through
- Solid interpersonal skills
**Essential Functions & Work Requirements**
- Effective communication skills
- High school reading and writing proficiency
- Ability to sit or stand for extended periods
- Operate office equipment
- Lift 10-20 pounds
- Good vision (near, distance, color, depth)
- Manual dexterity and hand/arm steadiness
- Operate optical equipment and tools
- Work flexible hours, including evenings, nights, weekends
- Travel independently as needed
These statements describe the general nature of the work and are not exhaustive of all duties and responsibilities.
Additional Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Administrative
- Industry: Wellness and Fitness Services