Riverside Health is hiring: Office Assistant RMG in Newport News

Overview

Office Assistant RMG at Riverside Health. Responsibilities include checking in and checking out patients, verifying insurance eligibility, maintaining patient registration by properly entering and updating patient demographics within the patient registration software, greeting patients while answering multi-phone lines, scheduling/rescheduling appointments, creating/scheduling referrals, completing chart prep and providing information to and for the patients. May be asked to float to other practices within the region providing support as needed.

Location

Newport News, Virginia

What You Will Do

• Ensures all patients\' registration and demographics information is correct and updated as needed. Completes check-in and check-out in a timely manner. Collects payments from patients regarding appointments, forms, or past due balances. Monitors daily schedule including scheduling/rescheduling appointments, when necessary. Completes clerical chart prep, prepares and prints visit related documents (consents, receipts, visit summaries, etc.).
• Greets all participants to the practice with immediate acknowledgment and professional demeanor. Manages patient expectations with clear explanations. Uses telephone etiquette and proper on-hold techniques.
• Maintains referrals and insurance information. Obtains referrals or schedules referrals upon receipt from referring location. Ensures referrals are attached with an approved insurance authorization. Obtains insurance authorizations as necessary.
• Supports process improvements as identified to enhance service quality. Maintains appearance and cleanliness of the reception area. Participates in team huddles and staff meetings.

Qualifications

• Education: High School Diploma or GED (Required)
• Experience: 1 year Medical Office experience (Preferred)

Employment details

• Employment type: Full-time
• Seniority level: Entry level
• Job function: Administrative
• Industries: Hospitals and Health Care

To learn more about being a team member with Riverside Health System, visit https://www.riversideonline.com/careers.