Heartland Dental is hiring: Dental Office Assistant in West Palm Beach

Overview

West Lakes Dental Care is looking for a Business Assistant to join our team. Schedule: Monday, Wednesday, Friday 7:40am-5:00pm; Tuesday 8:40am-6:00pm; Thursday 8:40am-5:00pm.

Why Heartland Dental? Heartland Dental provides non-clinical administrative support to supported offices and fosters a culture of learning, teamwork, and patient-first care. This role supports front office operations and contributes to the overall efficiency of the office.

Heartland Dental was recognized by Newsweek in 2024 as America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity. These honors reflect a 5-star rating in a nationwide study.

Responsibilities

• Greet and welcome patients to create a positive first impression
• Manage front office duties: answer phones, check mail and email, and communicate with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers
• File insurance claims, follow up on outstanding claims, verify benefits, and explain coverage
• Post insurance and patient payments and process accounts receivable
• Review treatment plan fees and payment options with patients
• Collaborate with providers and the team to implement Heartland Dental systems

What You’ll Gain

• Competitive benefits including health insurance, retirement plans, six paid holidays, and PTO
• Front-loaded education and training to develop to your full potential
• Opportunity to join a secure company with 20+ years of experience and strong growth potential
• Access to on-demand Daily Pay

Minimum Qualifications

• Experience in a fast-paced, customer-centric environment
• Excellent communication and organizational skills
• Access to minimum PHI for job duties; HIPAA training and data safeguards required

Preferred Experience

• 1+ year in a dental or medical setting
• 1+ year of insurance billing and accounts receivable
• Dentrix or other dental software experience

Physical Requirements

• Ability to perform duties with or without reasonable accommodation
• Prolonged sitting and computer work
• Lift up to 15 pounds as needed
• Occasional virtual or in-person training throughout the year
• TB test is required for dental office positions (not applicable in FL & TN)

About Heartland Dental Heartland Dental is the nation’s largest dental support organization, providing non-clinical administrative support to thousands of doctors across multiple states. All supported doctors retain clinical autonomy and share a commitment to delivering high-quality dental care.

Heartland Dental is an equal opportunity employer. We provide protections of federal, state, and local laws affording equal opportunity in employment.

Note: This description reflects the content of the original posting and has been refined for clarity and relevance.