Front Office Assistant Job at Adelante Healthcare in Surprise

Overview

The Front Office Assistant provides direct customer service to patients. Duties include check-in and check-out of patients via EPM, verifying insurance eligibility, providing cashier services, scheduling and confirming patient appointments, answering incoming phone calls, and performing clerical activities such as office supply maintenance and scanning of medical records.

Responsibilities

• Greet all patients and assist with questions or direct them to the appropriate person or location.
• Answer the phone, greet callers, establish the reason for the call, and resolve issues or refer to the appropriate person.
• Maintain and distribute patient documentation in an organized manner.
• Accurately enter all patient demographics and other required information into the practice management system.
• Obtain patient registration information and enter it into the computer system.
• Identify financial status of patients regarding sliding fee scale, insurance, or discounts; refer to eligibility as needed.
• Verify third party payer coverage and billing information (insurance, etc.).
• Prepare and balance the daily financial batch for processing.
• Handle cash drawer and daily receipts accurately.
• Schedule patient appointments for medical providers via the computerized PM system.
• Scan documents into the electronic health record.
• Participate in Adelante UDS measures, meaningful use metrics, and other quality initiatives by assisting with audits and data collection.
• Educate patients regarding available services (e.g., Integrated care model, Patient Portal) and help them navigate access to these services.

Qualifications

• High school diploma or GED from an accredited institution.
• CPR and AED certification for Health Care Professionals through American Heart Association and Red Cross guidelines (cognitive and skills evaluations).
• Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations.
• Effective communication skills with the ability to read, interpret, comprehend, and comply with written and verbal communication.
• Proficient mathematical skills for use in a healthcare setting.
• Basic computer proficiency including Windows, MS Office, and internet.
• Ability to problem solve independently or with team/leadership support.
• Ability to multi-task and work effectively in a high-stress, fast-moving environment.

Nonessential Skills and Experience

• Ability to communicate in more than one language.
• Electronic Health Record (EHR) experience.
• One year of front desk or customer service experience.

Additional Duties and Responsibilities

• Other duties as assigned.
• Cross-functional duties across all departments and with all medical providers.
• Travel to other health centers to meet operational needs for provider and patient care coverage.

Patient-Centered Medical Home (PCMH) and Integrated Care Team (ICT)

All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment that supports and engages patients and co-workers in a caring, team-based model to promote wellness and improve health outcomes.

Adherence to Compliance and Code of Conduct

All employees are required to comply with Adelante Healthcare’s written standards, including its Compliance Program and Code of Conduct, policies and procedures, and reporting of any conduct that potentially violates Adelante’s legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation.

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: The employee may be required to sit for long periods, stand, walk, use hands to handle or feel objects, reach with hands and arms; climb steps; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress related to essential job functions. The employee must frequently lift and/or move up to 25 pounds and may occasionally lift or move up to 50 pounds with assistance. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment: Exposure to weather conditions when traveling to clinic sites. Noise level is usually moderate. The employee may be exposed to health hazards (contagious diseases, blood-borne pathogens, etc.) in clinic areas.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Hospitals and Health Care

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