Office Services Assistant Job at Point32Health in Canton

Overview

Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. We are committed to inclusion and equal healthcare access and outcomes, regardless of background.

Job Summary: Under immediate supervision, the Office Services Assistant develops and implements all return mail processes, procedures and reporting and educating staff regarding these procedures and ensures compliance. Generate weekly statistical and graphical reports. Accurately processes, assembles, finishes, packages, and ships a variety of correspondence and packages, and manages inventory functionality to ensure availability of appropriate levels of materials and supplies.

Key Responsibilities / Duties

• Receive, separate, sort and categorize all return mail. Educate staff members on policies and procedures within the return mail function. Monitor compliance with policies and procedures.
• Provide accurate and efficient processing, assembly and finishing in accordance with work orders and customer requests.
• Work with order entry systems and verbal requests to assemble and process as required. Research customer orders using informational databases. Process orders and fulfill literature requests. Provide statistical reports on orders and units processed.
• Manage, track, and evaluate all inventory-stocking needs; order materials to maintain stock at established thresholds. Maintains and tracks in-house material movement, storage, and physical counts. Provides, monitors, and maintains shelving and identification numbers for all material.
• Monitor, track and process all mailings, including overnight, specialty, self-insured and member-requested mail. Package and box all pre- and post-sales materials. Prepare mailing labels. Coordinate timely and accurate shipping and receiving of all materials.
• Process all relative packages through mail providers using shipping software systems.
• Receipt and reconciliation of all departmental supplies and stocking materials against packing slips. Prepare data for Inventory software. Monitor and manage proper identification of packages and material received. Process orders for in-house stationary requests.
• Gather and compile data to provide weekly statistical reports regarding production, fulfillment and return mail.
• Ensure material needs are met and supplies are stocked. Operate photocopying machinery as required. Make photocopies and scan materials as required. Provide recommendations for daily operations of material distribution.
• Other duties and projects as assigned.

Qualifications

• Education
  Required (minimum): High school diploma
  Preferred: Bachelor’s degree
• Experience (minimum years)
  Required: 0-2 years of related work experience
  Preferred: 1-3 years of experience
• Skill Requirements
  Resilient, collaborative, flexible, innovative.

Working Conditions

• Must be able to work under normal office conditions and from home as required.
• Work may require use of a telephone/headset and PC/keyboard and sitting for extended durations.
• May be required to work additional hours beyond standard schedule.

Compensation & Benefits

As part of our comprehensive total rewards program, colleagues are eligible for variable pay. Eligibility for any bonus, commission, benefits, or other compensation remains in the Company’s sole discretion. Point32Health offers a comprehensive total rewards package, including:

• Medical, dental and vision coverage
• Retirement plans
• Paid time off
• Employer-paid life and disability insurance with additional buy-up options
• Tution program
• Well-being benefits
• Full suite of benefits to support career development, individual & family health, and financial health

For more details on our total rewards programs, visit https://www.point32health.org/careers/benefits/

Equal Opportunity

We welcome all applicants and will consider employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Safety & Scam Notice

Scam Alert: Point32Health has become aware of job posting scams where unauthorized individuals posing as recruiters contact potential candidates. Point32Health would never ask a candidate to make a payment or pay for workplace equipment. If you have concerns about a posting or recruiting contact, please email TA_operations@point32health.org.

Note: This job posting includes references to Seniority level, Employment type, Job function and Industries as separate items in the original text. These headings have been consolidated into the sections above to provide a clear, concise description.