Restaurant Manager Job at Sulekha.com New Media Pvt Ltd in Owings Mills

Associate Restaurant Manager – Taco Bell Owings Mills, MD

The Associate Restaurant Manager (ARM) plays a key leadership role by supporting the Restaurant General Manager in overseeing daily operations and maintaining operational excellence across all aspects of the restaurant. This position ensures a high level of customer satisfaction, operational efficiency, food safety, and team performance.

Responsibilities

• Ensure prompt, friendly service and adherence to brand standards.
• Track and address guest feedback to improve service levels and resolve issues efficiently.
• Enforce strict compliance with food safety and cleanliness protocols.
• Support the development and execution of the restaurant’s annual operating plan.
• Analyze key financial metrics including sales, labor, and food costs; identify trends and implement corrective actions.
• Mentor team members in profitability best practices.
• Assist with capital expenditure planning and vendor relations.
• Ensure smooth day-to-day operations, including food prep, service speed, and order accuracy.
• Conduct routine inventory checks and ensure optimal stock levels.
• Monitor and maintain restaurant equipment and facilities to company standards.
• Create and oversee staff scheduling to optimize coverage and labor costs.
• Lead HR-related activities including hiring, training, performance management, and terminations in alignment with company policies.
• Personally manage crew hiring decisions and development plans.
• Conduct ongoing training using Learning Zone modules; support career progression of team members.
• Maintain a positive, fair, and compliant workplace culture across all shifts.
• Achievement of restaurant Annual Operating Plan (AOP) goals.
• Improved year-over-year sales, margins, and cost management.
• Weekly/periodic targets for labor, food costs (COGS), and sales.
• Positive results in PRC scores, guest satisfaction metrics (DISSAT), and mystery shops.
• Reduction in crew turnover and achievement of training certifications across staff.

Qualifications

• Demonstrated leadership and problem-solving skills in a high-paced restaurant environment.
• Experience managing both FOH and BOH operations.
• Strong financial acumen, including ability to interpret P&L and implement improvements.
• Proven ability to hire, coach, and develop high-performing teams.
• Must show continual progress toward an Individual Development Plan with the goal of becoming a Restaurant General Manager.

Company Address: 10245 Reisterstown Rd, Owings Mills, MD 21117, United States