Restaurant Manager Job at Embassy Suites by Hilton in Oklahoma City

Overview

Are you ready to embark on a rewarding career in hospitality? Maadaadizi Investments invites dynamic and passionate individuals to join our team for a Restaurant Manager position at the Embassy Suites Oklahoma City Will Rogers World Airport in Oklahoma City, Oklahoma.

At Embassy Suites, we pride ourselves on creating memorable experiences for our guests. Located just a stone's throw from Oklahoma City Will Rogers World Airport, our hotel offers comfort, luxury, and impeccable service. Joining our team means becoming part of a community dedicated to delivering exceptional guest experiences. Whether you are an experienced professional or just starting your career, you are welcome to be part of our diverse and talented team.

GENERAL PURPOSE

Plan and manage the restaurant and other food and beverage outlets as appropriate to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting or exceeding financial goals.

Position is responsible for the short-term planning and daily operations of the restaurant and room service and may manage a lounge or quiet bar. Recommends promotional ideas and controls the budgets for the various areas.

ESSENTIAL DUTIES/RESPONSIBILITIES

• Manage the human resources in the various outlets in order to attract, retain and motivate the employees; hire, schedule, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communications and recommend discipline and termination, as appropriate.
• Implement company programs (IHC/franchise) and manage the operations of the restaurant, room service and any other food and beverage outlet as required to ensure compliance with SOPs, safety regulations and federal, state and local regulations to ensure an optimal level of service, quality and hospitality are provided to the guest(s).
• Forecast, implement, monitor, control and report on the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc.) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
• Respond to customer trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects.
• Create, recommend and implement promotions, displays, buffet presentations and ideas to capture more in-house guests and a larger share of the local market.
• Monitor and control the maintenance/sanitation of the various outlet areas and equipment to protect the assets, comply with regulations and ensure quality service.
• Flexible, forty to fifty hours over a five day period.

OTHER DUTIES/RESPONSIBILITIES

• Update the cash register system and compile and prepare various reports to aid in the administration of the restaurant.
• Perform special projects and other responsibilities as assigned.
• Participate in task forces and committees as required.

SUPERVISORY DUTIES

• Ten to fifteen employees.

JOB QUALIFICATIONS

• Knowledge
• Requires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non-repetitive analytical work. May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines.
• Supervision/management communication skills are required.
• Requires ability to investigate and analyze current activities or information and make logical conclusions and recommendations.
• Ability to make occasional decisions which are generally guided by established policy and procedures.
• Skills
• Excellent comprehension for assisting with guest and associate matters. Interpreting instructions from superiors.
• Excellent vision required for seating guests, expediting food, cleaning equipment, reading floor plans, charts, schedules.
• Must have excellent oral communication for communicating with guests and associates, issuing instructions and communicating policies.
• Excellent comprehension required to read and implement policies and procedures; writing schedules and reading forecast and SOPs.
• Must have knowledge of chemicals/agents for training purposes.
• Education/Formal Training
• More than two years of post-high school education.
• Licensed as a Bartender through the Oklahoma ABLE Commission.
• ServSafe certified.
• Experience
• Two to three full years of full employment in a related position with this company or other organization(s).

Amazing Benefits At A Glance:

• Team Driven and Values Based Culture
• Vacation, Sick & Holiday Pay
• Employee Assistance Program
• Reduced Room Rates throughout the portfolio
• 401(k)
• Life insurance
• Referral program

Embassy Suites by Hilton OKC Will Rogers Airport is an equal opportunity workplace and an affirmative action employer, committed to diversity and inclusion. This employer participates in e-Verify. Following acceptance of any job offer, at the start of employment the employer will provide Form I-9 information to confirm work authorization in the U.S. If e-Verify cannot verify eligibility, the employer will provide written instructions to contact the appropriate agencies and resolve the discrepancy prior to continuing employment.

Embassy Suites by Hilton OKC Will Rogers Airport