Restaurant Server Job at DoubleTree by Hilton McLean Tysons in McLean

Overview

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, operating a portfolio of more than 20 hotels with top brands. The DoubleTree by Hilton McLean Tysons is seeking a Restaurant Server to join our team and work PM shifts in Tysons Social Tavern. We offer a culture of opportunity, a supportive working environment, and benefits including premium healthcare, 401(k) with company match, paid time off, hotel discounts, education reimbursement, and more. This role is responsible for preparing and serving food and beverages to guests in a friendly, courteous, and professional manner, adhering to health regulations and local liquor laws, ensuring exceptional guest service, and following brand standards to ensure guest satisfaction.

Responsibilities

• Guest Service: Anticipates and responds to guests in a friendly, positive and timely manner. Provides high-quality service, establishes rapport with guests, follows the guest service recovery program, and responds to feedback to maximize guest satisfaction scores.
• Serving Duties: Takes orders attentively, uses proper serving techniques, is knowledgeable about specials and promotions, actively up-sells menu items to maximize revenue, adheres to health regulations and local liquor laws, and follows cash handling/POS procedures.
• Side Work: Completes required side work including cleaning restaurant and stations, coffee and coolers, vacuuming, trash removal, and stocking supplies.
• Expense Control: Follows procedures when handling cash and processing transactions; uses equipment properly and adheres to cost controls to reduce expenses and waste.
• Safety: Maintains a clean and safe work area according to regulations; follows procedures for incidents; is knowledgeable of hotel emergency procedures.
• Self/Workload Management: Plans, organizes, prioritizes work duties; adheres to attendance and grooming standards; attends required department and hotel meetings.
• Teamwork: Takes room service orders, assists bartenders, works as a team to meet guest needs, supports other departments as needed, and completes duties within or outside the normal scope of responsibilities.

Required Skills and Experience

• High school diploma/GED or equivalent experience required.
• TIPS or CARE beverage service certification desired, or the ability to obtain certification is required.
• One or more years of previous guest service experience.
• Demonstrated exemplary customer service, attention to detail, and ability to perform duties in a fast-paced environment.
• Ability to speak, understand, and write English to meet guest needs.
• Physical ability to lift, push, and pull up to 50 pounds regularly; ability to walk, stand, carry, and lift continuously.
• Prefer one or more years of serving experience in a fast-paced restaurant.
• EEO AA M/F/Vet/Disabled

Will need to be available to work AM Shift and PM Shift. Breakfast Hours: 7am-10am. Bar Hours: 3pm-12am.

B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer/Veterans/Disabled

Source: Hospitality Online