José Andrés Group is hiring: Restaurant Manager in New York

Overview

Restaurant Manager - MERCADO LITTLE SPAIN, Hudson Yards, NYC. Reports To: Assistant General Manager / General Manager. Department: Operations. Employment Type: Salaried, Exempt. Salary Range: $75K - $85K plus bonus and benefits. Base pay range: $75,000.00/yr - $85,000.00/yr.

Job Title: Restaurant Manager - MERCADO LITTLE SPAIN
Location: Hudson Yards, NYC

Position Summary

The Restaurant Manager is a floor-forward leader responsible for daily service execution, team coaching, guest satisfaction, and the consistent delivery of JAG standards. In partnership with the AGM/GM, this role drives shift performance, labor efficiency, inventory accuracy, and compliance—while nurturing a positive, inclusive culture.

Key Responsibilities

• Operational Leadership
• Lead daily service across all dayparts and activations (à la carte, bar, private dining, events).
• Execute SOPs; maintain opening/closing, cash handling, and table/reservation management.
• Run effective pre-shifts; deploy staff to meet pace, cover, and sales projections.
• Ensure facility readiness, cleanliness, maintenance follow-ups, and adherence to health & safety standards.
• Guest Experience & Service Excellence
• Be highly visible on the floor; model anticipatory hospitality and effective table touches.
• Coach service standards (sequence of service, steps of recovery, allergy/ADA protocols).
• Manage guest recovery with empathy, speed, and documentation; cultivate repeat business and VIP relations.
• Monitor feedback channels and identify trends; implement corrective actions.
• Team Leadership & Development
• Participate in recruiting, interviewing, and onboarding; build a strong bench of leads/captains.
• Deliver ongoing training (service, product knowledge, systems, compliance).
• Recognize great performance; document coaching and support progressive discipline when needed.
• Foster an inclusive, respectful, and learning-focused culture aligned to JAG values.
• Financial & Administrative
• Support P&L targets through smart scheduling, in-shift labor deployment, and productivity tracking.
• Maintain timecard accuracy, tip-pool/tip-credit compliance, and cash controls.
• Partner with Culinary/Beverage on inventory counts, waste tracking, and COGS controls.
• Review KPIs (covers, check average, comps/voids, labor %, guest sentiment) and report actions.
• Sales & Brand Growth
• Drive topline via upselling programs, features, pairing suggestions, and reservation pacing strategy.
• Support local marketing initiatives, community outreach, hotel/partner relations, and private dining sales.
• Compliance & Safety
• Uphold DOH/health code, alcohol service laws, wage & hour, and safety standards.
• Lead incident response/reporting and ensure safety drills and certifications remain current.
• Projects & Openings
• Assist with menu launches, seasonal changes, pop-ups, training rollouts, and opening checklists as assigned.

Required Qualifications

• 2-4+ years of progressive FOH leadership in high-volume upscale casual or fine dining; prior supervisor/assistant manager experience required.
• Proven success running busy shifts while balancing guest experience, team coaching, and cost controls.
• Working knowledge of reservations and POS platforms (e.g., Resy/SevenRooms/TOCK; MICROS/Toast), scheduling tools (e.g., HotSchedules), and Google Workspace.
• Strong communication, conflict resolution, and coaching skills; organized and detail-oriented.
• Familiarity with food safety, alcohol service, labor compliance, and cash handling best practices.
• Wine/spirits and culinary knowledge to guide guest choices and support sales.
• Flexibility to work nights, weekends, and holidays.

Working Conditions & Physical Requirements

• Ability to stand and walk for extended periods (up to 8 hours).
• Ability to lift/push/pull up to 30 lbs. occasionally.
• Frequent reaching, bending, listening, and visual acuity in a fast-paced environment.
• Exposure to hot/cold environments and cleaning chemicals per safety standards.

In Return, We Offer You

• Competitive compensation and performance-based bonus opportunities
• Comprehensive health & wellness benefits
• Retirement savings plans
• Employee dining and partner discounts
• Growth in a values-driven, award-winning hospitality group

Equal Opportunity Employer

José Andrés Group is an Equal Opportunity Employer and participates in the federal E-Verify Program.