MCR Hotels
Base pay range
$12.00/hr - $13.00/hr
Overview
Server, Restaurant role at MCR Hotels. This position is based at Courtyard By Marriott Lima. The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.
Areas of Excellence
- Happy Guests
- Spotless Cleanliness
- Product Consistency & Quality
- Teamwork
Responsibilities
- Friendly Greeting: Greet guests and give a clear and correct description of food and beverage options.
- Quick Delivery: Deliver hot to order items from kitchen to tables.
- POS Skills: Input orders into computer and secure accurate payment.
- Barista: Prepare coffee as well as other specialized drinks.
- Table Maintenance: Clear, clean, and reset tables for dining as needed.
- Guest Service: Observe diners and respond to requests.
- Side work: Complete daily inventory prep sheet and other side work allowable by labor rules.
- Menu Knowledge: Knowledge and familiarity of current food and beverage offerings.
- Seating: Escort guests to tables as needed.
- Food Safety: Ensure compliance with food safety and handling policies and procedures, including product rotation, dating, labeling, and cleaning.
- Cleanliness: Assist in maintaining the cleanliness of the restaurant and surrounding areas.
- General Hotel Knowledge: Demonstrate knowledge of hotel hours and amenities.
Success Metrics
- Happy Guests: Management Performance Ratings; Guest Satisfaction Scores / Intent to Return
- Spotless Cleanliness: GM/AGM Spot Checks; Leadership Walk-throughs; Guest Ratings/Reviews
- Product Consistency & Quality: Checklist Tracking; Management Performance Ratings; Guest Ratings
- Teamwork: Management Performance Ratings
Qualifications & Requirements
- Work Experience: Experience in hospitality, service, consumer-facing franchise or related field preferred.
- Must have a positive attitude and willingness to learn.
- Ability to follow instructions, tasks, and meet deadlines.
- Always provide friendly service with a smile to guests.
- Flexible schedule with availability days, nights, holidays, and weekends based on hotel demands.
- Must arrive and clock in on time for every shift and clock out at scheduled end time, unless directed by manager. Never work while clocked out.
- Must clock in/out for breaks at the designated time on your schedule.
- Provide sufficient notice when calling out for a scheduled shift.
Physical Working Demands & Working Environment
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:
- Standing: Remaining upright on the feet for sustained periods of time.
- Walking: Move about on foot to accomplish tasks.
- Repetitive Motions: Movements of the wrists, hands, and/or fingers.
- Lifting: Carrying certain laundry supplies, linens and other items.
Language and Reasoning Skills
- Read, write, understand and communicate effectively in English.
Note: This job description does not state or imply that these are the only duties to be performed. Employees will be required to follow any other job-related instructions and perform any other duties requested by authorized personnel. The employer retains the right to change or assign duties and this document does not create an employment contract, at-will relationship.
About MCR
- MCR is the 3rd-largest hotel owner-operator in the United States.
- Founded in 2006, offices in New York City, Dallas, Chicago, and Richmond, Virginia.
- MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
- MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
- MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
- MCR is a three-time recipient of Marriott Partnership Circle Award, and a recipient of the Hilton Legacy Award for Top Performer.
- For the TWA Hotel at New York’s JFK Airport, MCR won multiple awards including Development of the Year and AIA Architecture Award.
What we offer / What’s in it for you
- Hotel Discounts
- Weekly Pay
- Paid Time Off
- Retirement Options
- Referral bonuses
- Career advancement & upward mobility
- Health, Dental, Vision Insurance - available after 30 days of employment for full-time team members
Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Customer Service
- Industries: Restaurants