Shift Manager - Night Shift Atlanta, GA Job at Home Chef in Atlanta

Overview

Founded in 2013, Home Chef is the leading meal solutions company with both a retail and online presence. Available online at homechef.com and in retail at more than 2,100 Kroger stores, Home Chef is committed to inspiring and enabling more people to cook simple, delicious meals, no matter how busy they are. In 2023, Home Chef introduced a new brand, Tempo, featuring a rotating selection of ready-to-heat meals delivered directly to your door. Tempo meals are better-for-you options designed to save time and reduce stress while maintaining a healthy lifestyle, with protein-packed, fiber-rich, calorie- and carb-conscious, keto-friendly, and dietitian-approved options.

We value variety and individuality. We’re eager to work with humble team players and pragmatic next-level thinkers to innovate on Home Chef’s offerings.

Role: Night Shift Schedule, working from 5:30 PM – 4:30 AM, with designated days off on Monday, Tuesday, and Wednesday.

Responsibilities

Shift Management & Production Planning

• Take the weekly production plan and targets from the production planner and create an effective shift-level production plan for the incoming shift, including unfinished activities due to attendance, quality, or shorts. Conduct a daily handoff with the incoming Shift Manager to avoid gaps or miscommunications.
• Communicate the shift’s production plan and set clear goals for Supervisors.
• Adjust the shift’s production plan as needed in response to product quality issues, shorts, or staffing levels.
• Minimize downtime by maintaining visibility of production activities, proactively spotting issues, and solving problems to prevent shutdowns. Require downtime documentation from Supervisors and review actions taken.
• Track progress against the production plan and work with Supervisors to ensure targets are met.
• Assign tasks to Gatekeepers to drive data accuracy for production and inventory counts, and to keep coolers and freezers organized.
• Attend cross-department huddles daily to relay goals and important messages.
• Share the production plan with FSQA and Warehouse managers to enable cross-functional support.
• Collaborate with FSQA and Warehouse to resolve cross-functional issues, following standard processes for shorts callouts, investigations, and rejections.
• Own safety, on-time-in-full shipments, and meals per hour.

Performance Management and Leadership Development for Supervisors

• Ensure timely performance reviews and appropriate documentation/wording.
• Maintain high performance expectations, place the right people in the right roles, and work with HR on underperformers.
• Solicit feedback from site leaders on team performance.
• Conduct quarterly performance reviews for production Supervisors and provide prompt feedback.
• Model strong leadership and develop effective leadership skills in Supervisors.
• Recognize strong performance and positive behavior through NTF submissions and formal recognition.
• Maintain team structure and ensure Supervisors hold routine check-ins and team huddles; step in when a Supervisor is absent.
• Foster a coaching culture by providing positive and developmental feedback to Supervisors and leads to relay to associates.
• Partner with HR and/or temp agencies to manage shift staffing and time/attendance issues.
• Manage time-off requests for Supervisors and escalate associate and lead time-off requests as needed.
• Work with Supervisors and HR on disciplinary actions for hourly employees.
• Communicate performance issues with temps to temp agencies and Home Chef HR.

Accountability for Team Performance, Safety, and Best Practices

• Make shift decisions based on SOPs and department guidance for events like adverse events or roadblocks.
• Enforce Home Chef GMPs and operational guidelines.
• Ensure the plant is clean and free of safety issues.
• Coach Supervisors on safety investigations and escalate plant structural issues; ensure incident reports are completed on time.
• Support SQF, quality programs, and Safety compliance.
• Know and uphold Home Chef Cardinal Rules of Safety and Food Safety.
• Maintain a focus on safety in all business decisions; lead shift safety meetings.
• Complete Behavioral Safety Observations, Near Misses, and Food Safety call-outs.
• Participate in Incident Review Board meetings and follow up on corrective actions; assist with root cause analysis as needed.
• Support Safety goals and be accountable for injury rates on the shift.
• Complete required training on time and ensure timely completion of compliance and leadership training with the team.
• Participate in all mandated emergency activities and maintain a strong safety record and metrics for the shift.
• Collaborate with Continuous Improvement to identify non-value-added work and implement efficiency improvements.

SOPs & Audits

• Know all production SOPs and cross-department coordination SOPs at the shift level.
• Set expectations for strict SOP adherence across production processes for Supervisors and Leads.
• Foster a culture of SOP feedback and work with CI to revise SOPs.
• Lead process changes on the floor during SOP rollouts.
• Actively participate in the CI-defined SOP audit program.

This position requires 0% travel.

Qualifications

The requirements below describe the knowledge, skills, and abilities needed for this role. Reasonable accommodations may be made to enable individuals with disabilities.

• Four-year degree in a related field (e.g., Business Administration) or equivalent level of operations experience.
• Minimum of 3 years of successful managerial leadership in a fast-paced environment.
• Track record of driving KPIs and consistently meeting or exceeding goals.
• Experience in developing team members through leadership and management.
• Strong track record of people leadership and culture improvement.
• Proficient with Excel, ERP systems, and mobile technology.
• Must be able to lift up to 50 pounds with or without accommodation.
• Must be able to stand/walk for up to 12 hours in a cold environment (up to 40°F).
• Must be available to respond to work-related inquiries during off hours (nights and weekends).
• Flexibility to adapt processes quickly and meet day-end goals.
• Strong safety leadership and ability to foster a safety-focused culture.
• Full knowledge of SQF, HACCP, and GMP programs.

More About Us

Perks and Benefits

• Medical, dental, vision, life and disability insurance
• Paid holidays, sick time, and vacation time
• 401k program
• Flexible spending accounts for medical, dependent care, parking, or transit

How We Work Together

We are humble team players. We are warm and gracious with team members and customers. We seek feedback to improve ourselves and listen to input respectfully.

We are pragmatic next-level thinkers. We develop novel ideas and explore strategies beyond conventional thinking.

We take ownership. We tackle ambiguous problems, are curious, and focused on results.

We embrace diversity and inclusion. Home Chef is committed to an inclusive workplace where people of all identities and backgrounds can bring their whole selves.

Home Chef is committed to the full inclusion of all qualified individuals and will provide reasonable accommodations. If accommodations are needed for the application process or to perform essential job functions, please contact our People team at hr@homechef.com.

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For more information, contact our People team at hr@homechef.com.