Operations Supervisor (Night Shift) Job at Reliance Medical Transport in Virgini

Job Summary

Our Operations Supervisors assist the Operations Chief in supervising daily operations of all field staff. They monitor employee performance, identify safety issues, and address operational needs. This includes facilitation of internal communication between field staff and management, outside agency interface, system status monitoring, facilitating short-term scheduling needs, equipment and supply maintenance, working in the field as needed, as well as other operational support functions as assigned by the Operations Chief. This position works 3 nights a week (Thursday, Friday, Saturday 4p-5a).

Responsibilities

• Directly supervised by and reports to the Operations Chief.
• Supervise all crew members in all aspects of training, daily activities and disciplinary action with support from HR and upper management.
• Ensure all assigned personnel report to duty on time.
• Relay and explain special messages and directives from the company\'s managers and directors.
• Inform field providers of changes in regulations and policies, implications of new or amended policies or procedures and new techniques of patient care.
• Assist field providers in performance of their duties.
• Review quality of patient care reports and unit check out forms prepared by field providers.
• Perform inspection tours of deployment stations and crew\'s quarters.
• Inspect the facility, equipment, supplies, and personnel to ensure efficiency and enforcement of company policies and procedures.
• Tours response areas to ensure proper execution of appropriate field and patient care procedures.
• Determine a plan of action for ambulances to respond to multiple casualty incidents, participate in MCI drills, and arrange for crew participation for training. Respond to scenes, when necessary, to coordinate and supervise field provider activities and to report events to managers and directors.
• Recommend the purchase of new equipment and use of new techniques in EMS field operations.
• Direct personnel in the use of vehicles and patient care equipment.
• Investigate charges of inefficiency or neglect of duty against field providers and recommend action based on the findings.
• Recommend awards for personnel achieving superior performance.
• Investigate and prepare reports of accidents involving equipment, patients and personnel.
• Promote health care awareness and prevention by participating in community activities and serve as a company representative promoting positive customer relationships through proactive involvement in public business. Also, facilitate in-services for facilities to help staff members gain a better understanding of our services.
• Inspect uniform appearance of field providers and check ambulances for conformity to standards.
• Prepare reports about shift activities, unit efficiency, discipline, and personnel evaluation and submit reports to managers and directors.
• Prepare weekly deployment schedules for field providers maintaining adequate coverage for call volume, fill vacancies in the shift schedules and project future labor needs.
• Assist field providers in obtaining necessary licenses, permits, classes, and certifications to maintain active provider status.
• Assist in the training of field providers. Monitor inventory for supplies, place and receive orders, and distribute equipment and supplies.
• Participate in Quality Improvement activities including audits, peer review and data collection activities.
• Participate in continuing education activities as a student, instructor, and proctor. Ensure compliance by monitoring ETA\'s, radio communication, and reviewing reports for EMS agencies.
• Enforce company policies and procedures, Codes of Safe Practices, Injury and Illness Prevention Program, and local EMS policies.
• Document all corrective and/or disciplinary actions performed. Promote good customer care and investigate all reported concerns and issues relating to requests for service.
• Provide positive leadership by example and promote teamwork.
• Facilitate and document crew meetings for safety issues, policy and procedure updates, and performance issues.
• Conduct periodic visits to facilities to monitor performance of dispatch and crews and address any issues or concerns of facility staff.
• Respond on a unit to calls during periods of increased call volume.
• Attend all supervisor / management meetings
• Arrive for duty appropriately groomed and in the proper work dress/uniform
• Maintain punctual and regular attendance
• Complete all required/assigned Company training
• Perform other duties as assigned

Qualifications & License/Certification

• Must be at least 18 years of age
• Must have a high school diploma or GED
• Must have a clean background, clean driving records and ability to pass a drug screen
• Effective oral and written communication skills; strong listening and comprehension abilities, adaptability to quickly evolving situations, and strong decision making.
• State of Virginia EMT-B (Required) and National Registry EMT-B Certification (Preferred)
• BLS CPR Certification (Required)
• Valid Driver’s License (Required)
• 1 year of EMT experience (Preferred)
• 1-2 years of Supervisor / Management experience (Preferred)
• EVOC (Preferred)

Working Conditions

• Must be available to work days, nights, weekends and holidays, extended workdays.
• Long periods inside the ambulance.
• May work indoors or outdoors with exposure to weather.
• Possible routine exposure to moderate noise levels.
• May periodically work in poorly lit environments in a moving vehicle

Physical Demands

• Moderate to extended amounts of sitting, standing, and walking.
• Some repetitive motion activities.
• Routinely lifting more than 300 lbs. with assistance.
• Pushing, pulling, reaching, lifting, bending, squatting, kneeling, twisting, carrying, typing and stair climbing.
• Visual identification of color-coded items.
• Clear speech and hearing.
• Must be able to wear a face mask or respirator with proper fit for extended periods when required

Other

• Seniority level: Mid-Senior level
• Employment type: Part-time
• Job function: Management and Manufacturing
• Industries: Ambulance Services