Highgate
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Overview
The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, and assumes all Housekeeping Manager functions in the supervisor's absence.
Responsibilities
- Inspect Room Attendant’s work performance within the assigned section on a daily basis to ensure standards and productivity are met and maintained.
- In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all VIP rooms and report their availability to the Front Office according to hotel standards.
- Oversee the closing of the floors at the end of the day, ensuring Room Attendants’ carts are clean and restocked.
- Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.
- Maintain key control.
- Handle items for Lost and Found according to the standards.
- Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.
- Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.
- Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.
- Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.
- Initiate work orders for repairs and maintenance and forward to Engineering; follow through on each work order until completed.
- Assist with training of Housekeeping staff.
- May be required to clean rooms as business needs dictate.
- Ensure completion of cleaning projects on a biannual basis.
- Ensure overall guest satisfaction.
Qualifications
- High School diploma or equivalent required. College course work in related field helpful.
- At least two to three years of progressive experience in a hotel or related field preferred.
- Previous supervisory responsibility preferred.
- Ability to stand during entire shift.
- Effective verbal and written communication with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Management
Industries
- Hospitality