Housekeeping Manager Job at JW Marriott Houston Downtown in Houston

Overview

The Housekeeping Manager is responsible to ensure the cleanliness, orderliness, and overall appearance of the hotel including guest rooms and public areas. This involves supervising staff, managing inventory, maintaining budgets, and ensuring adherence to health and safety regulations. Play a key role in guest satisfaction by addressing complaints and resolving issues related to housekeeping service.

Responsibilities

• Obtain list of vacant rooms to be cleaned immediately & list of prospective checkouts or discharges to prepare work assignments.
• Advise manager, desk clerk, & admitting personnel of rooms ready for occupancy.
• Maintain inventory of cleaning supplies & linen stock to ensure adequate supplies. Issue supplies & equipment to workers.
• Investigate concerns regarding housekeeping service and equipment and take corrective action.
• Ensure guest rooms, public areas, and back-of-house areas are cleaned and maintained to hotel standards. Develop and implement cleaning procedures, as well as conducting regular inspections.
• Examine rooms, halls, and lobbies to determine the need for repairs or replacement of furniture or equipment and make recommendations to management.
• Ensure guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.
• Screen job applicants, hire new employees, and recommend promotions, transfers, or dismissals.
• Conduct orientation training of new employees and in-service training of other employees to explain company policies, housekeeping work procedures, and to demonstrate use and maintenance of equipment.
• Attend training seminars to perfect housekeeping techniques and procedures and enhance supervisory skills.
• Record data concerning work assignments, personnel actions, and timecards, and prepares periodic reports.
• May prepare reports concerning room occupancy, payroll expenses, and department expenses.
• Attend periodic staff meetings with other department heads to discuss company policies and patrons’ complaints and make recommendations to improve service and ensure operational efficiency.
• Assist in controlling housekeeping department expenses.
• Implement and enforce health and safety regulations, including proper handling of chemicals and equipment, and ensuring a safe working environment for staff.
• Other duties as assigned.

Key Strengths for Success

• Strong verbal and written communication skills.
• Strong supervisory and organizational skills.
• Demonstrated ability to effectively interact with people of other backgrounds.
• Strong problem-solving skills.
• Ability to effectively lead, motivate, manage and train the housekeeping team.
• Requires thorough understanding of housekeeping equipment, procedures, and processes.
• Knowledge of the material safety data sheet when using chemicals and safety rules when working around machinery.

Professional Experience

• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Academic Background

• High school diploma or G.E.D. equivalent.

What You Can Expect

• Generous medical, dental, and vision available first of the month following hire date, includes FSA, HSA, and Dependent Care
• Disability Insurance
• Life Insurance
• Employee Assistance Program
• Supplemental benefits
• 401k matching
• Employee discount program
• Vacation and Sick Time

Position Requirements

Successful completion of a background check is required prior to employment.

EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.