Housekeeping Supervisor Job at MCR Hotels in Jacksonville

Overview

Join to apply for the Housekeeping Supervisor role at MCR Hotels.

Location: Jacksonville, FL

Responsibilities

• Manage Guest Request Log: Review log daily to ensure that all requests have been met, taking proactive steps to address problems before they occur.
• VIP Management: Monitor all VIPs, special guests, and requests.
• Oversee Housekeeping Team: Conduct daily stand-ups with the team to review objectives and confirm checklists are assigned and prepared for the day in the absence of the Executive Housekeeper.
• Room Inspection: Inspect rooms and ensure the quality and cleanliness of all guest rooms and public spaces in the absence of the Executive Housekeeper.
• Storage Rooms: Maintain the organization and cleanliness of all storage rooms, mechanical rooms, housekeeping closets and main housekeeping laundry room.
• Pre-Cleaning Duties: Stock guest supplies, cleaning supplies, and linen for housekeeping cart setup.
• Trash and Linen Removal and Replacement: Remove trash and dirty linen from guest rooms, replacing bed linens and replenishing guest room supplies.
• Deep Cleaning: Conduct deep cleaning activities as needed within the guest room in conjunction with the maintenance department.
• Departmental Meetings: Conduct daily department meetings with housekeeping staff in the absence of the Executive Housekeeper.
• Supply Management: Maintain required stock of all housekeeping and laundry supplies by ordering all needed supplies and amenities on a monthly/quarterly basis.
• Inventory: Conduct monthly and quarterly housekeeping inventories on a timely basis.
• Maintenance Requests: Monitor work orders and submit to Engineering department; follow up to ensure completion in the absence of the Executive Housekeeper.
• Status Reports: Balance and clear the room status nightly, resolve discrepancies in the absence of the Executive Housekeeper.
• Lost and Found: Maintain and monitor Lost and Found procedures and policies according to standards.
• Chemical Safety: Monitor proper use of and compliance with hazardous chemicals according to OSHA standards.
• Key Control: Maintain a key control system for the department.

Section III: Success Metrics

• Happy Guests: Management Performance Ratings; Guest Satisfaction Scores/Intent to Return
• Spotless Cleanliness: GM/AGM Spot Checks; Leadership Walk-throughs; Guest Ratings/Reviews
• Product Consistency & Quality: Checklist Tracking; Management Performance Ratings; Guest Ratings
• Teamwork: Management Performance Ratings

Qualifications & Requirements

• Experience in hospitality, service, consumer-facing franchise or related field preferred. Supervisory experience preferred.
• Can-Do Attitude: Positive attitude and willingness to learn.
• Ability to Follow Guidelines: Understand and follow established guidelines and procedures.
• Handle Pace and Pressure: Work well in stressful, high-pressure situations.
• Listening, Conflict Resolution: Effective at listening to and resolving concerns of co-workers and guests.
• Communication Skills: Clear conveyance of information and ideas.
• Hospitality and Guest Service: Desire to serve all guests.
• Age Requirement: 18 years or older.
• Schedule and Travel: Willing to work a varied schedule including evenings, nights, weekends, and holidays.
• Clock-in/Out: Timely attendance; no working off the clock.
• Breaks: Clock in/out for breaks as scheduled.
• Call Outs: Provide sufficient notice when calling out for a scheduled shift.

Physical Working Demands & Working Environment

The physical demands described here are representative of those required to perform essential functions. The employee is regularly required to stand, type, lift and transport supplies up to 25 pounds, and move throughout the hotel and rooms.

Note

This job description does not create an employment contract. The Employer reserves the right to change or assign other duties. This is an at-will position.

What we offer / What’s in it for you?

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance - available after 30 days for full-time team members