Housekeeping Houseperson Job at Silverado Resort and Spa in Napa

SALARY RANGE - This position is part of the union, and the wage is established by the Collective Bargaining Agreement. Current Rate is $20.00/hour. The Housekeeping Houseperson is responsible for maintaining the cleanliness of guest corridors, elevators, and all assigned areas. The individual is also responsible for deliveries to the guestrooms.

Essential Functions

• Must adhere to the company’s Service culture – 4 Keys to creating guests for life.
• Must actively participate in team member referral program and be a Talent Ambassador for Silverado Resort.
• Must participate in all resort required meetings and trainings.
• Walked assigned areas at beginning and end of shift; remove newspapers, trays, empty ash urns, remove trash and/or linens and note any areas that need immediate cleaning.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Practice safe work habits to ensure safety to guests, fellow employees, and self.
• Handle items for "Lost and Found" according to the resort standards.
• At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office.
• Report maintenance issues to Housekeeping Supervisor/Manager.
• Be familiar with correct guestroom cleaning procedures to assist with cleaning if needed.
• Pick up any Room Attendant's dirty linen or trash as needed.
• Before leaving section, collect all trash from the service landings and take to/dispose in outside trash dumpsters, per resort procedures.
• Assist Housekeeping as needed (i.e. bedboards, roll-aways, flip beds, etc.)
• Clean public areas and offices, building’s exterior and other areas as requested.
• Deliver any clean linen to assigned sections, if applicable.
• Maintain cleanliness and organization of Housekeeping Office, linen rooms, storage closets and stairwells.
• Ensure overall guest satisfaction.
• Abide by all resort policies and safety rules.
• Perform other duties as requested by management.

Qualifications

• Experience in a resort or a related field preferred.
• Must have a valid driver's license for the applicable state (property specific).

Working Conditions and Schedule

• Flexible and long hours sometimes required.
• Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Must be able to stand during entire shift.
• This role requires operating a golf cart.