LBA Hospitality is hiring: Housekeeping Manager in Macon

Job Summary

Responsible for assisting in the supervision, labor, and cost controls of the Housekeeping Department. Maintains clean guest and public areas at all times. Provides excellent guest service in an efficient, courteous, and professional manner, following LBA standards of friendly hospitality while adhering to guidelines and procedures.

Pre Requisites

Supervisors and associates must have access to guestrooms and property. Character traits of honesty and trustworthiness are essential. Associates must pass the appropriate security clearance per company policy. Experience in lodging, housing, housekeeping, hospitals, care facilities, supervision of staff, and basic math skills are preferred.

Summary of Essential Job Functions

The essential function of the Housekeeping Manager is to monitor the cleanliness of guest rooms and public areas, ensuring guest satisfaction through friendly service. Ensure all areas are clean and operational within labor and budget guidelines set by LBA, enforced and communicated by the General Manager.

Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.

Specific requirements include:

• Push or pull 60 pounds and lift/carry 30 pounds.
• Stand for eight hours, and bend, stretch, reach, crawl, and kneel.
• See and hear adequately.
• Speak and read English; additional languages may be helpful.
• Display professionalism, honesty, and trustworthiness.
• Follow and understand oral and written instructions.

Required Knowledge, Skills, and Abilities

Knowledge in:

• Room inspection and cleanliness standards, minutes per room as per brand standards.
• Supervising and managing staff techniques.
• Materials, supplies, and equipment used in housekeeping.
• Property details, staff, services, hours, room types, rates, discounts.
• Safety and security measures; report hazards immediately.

Skills:

• Adhere to LBA procedures and policies.
• Organize logs, checklists, inventories.
• Basic computer skills for reports and inventory management.
• Assist with interviewing, training, coaching, motivating, counseling, discipline, and termination processes, with decisions made by the General Manager.
• Input payroll data and maintain weekly reports.
• Maintain guest privacy.

Abilities:

• Comply with standards.
• Multitask and remain service-oriented.
• Communicate effectively with guests and staff.
• Assist guests professionally and courteously.
• Build effective working relationships.
• Learn and use necessary computer systems like Quore and Hotel Effectiveness.

Specific Responsibilities

1. Coordinate activities of the Housekeeping team through meetings and maintain agendas.
2. Inspect all hotel areas for sanitation, standards, and safety.
3. Maintain supplies and guest loaned items.
4. Assist with inventory, ordering, receiving, invoice processing, coding, and filing, with oversight from the General Manager.
5. Ensure all equipment is operational.
6. Manage key control for security.
7. Provide training and ongoing education for staff.
8. Assist with scheduling within the labor model.
9. Protect guest privacy.
10. Coordinate maintenance requests for property upkeep.
11. Maintain a professional appearance and grooming standards.
12. Perform other duties as assigned.

Working Conditions/Special Requirements

Stand and walk for extended periods, maintain a friendly, professional image, and work flexible hours including holidays and weekends as needed in a 24/7 operation.

Positions for possible advancement include the Executive Housekeeper role, with leadership development opportunities based on skills, property size, and condition.

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