Housekeeping Supervisor Job at MCR Hotels in Milwaukee

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Join to apply for the Housekeeping Supervisor role at MCR Hotels.

Milwaukee, WI 53203

SECTION ONE: MCR Universal Role Standards

Executive Summary

CLEANLINESS and FRIENDLINESS!

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.

AREAS OF EXCELLENCE

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Duties and Expectations

• Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.
• Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
• Recovery: Handle challenging guest situations with hospitality and urgency.
• Hotel Knowledge: Strong knowledge of hotel features and amenities.
• Events: Support for all groups and events at the hotel.
• Technology: Understanding relevant technology for the role.
• Phone Etiquette: Answer calls with friendly service using the approved greeting.
• Spotless Cleanliness: Maintain clean, well-organized workspaces.
• Pitching In: Assist in cleaning guest rooms and public spaces as needed.
• Hospitality While Cleaning: Greet guests cheerfully, by name if possible, during cleaning.
• Product Consistency & Quality: Complete checklists accurately and timely; ensure proper uniform and grooming.
• Teamwork: Communicate clearly, honestly, and professionally; demonstrate a can-do attitude; collaborate effectively.

SECTION TWO: Housekeeping Supervisor, Role Specific Duties and Expectations

The Housekeeping Supervisor manages cleaning operations, including rooms, public spaces, and laundry, and assumes the duties of the Executive Housekeeper in their absence. Responsibilities include cleaning guest rooms, inspecting quality, managing supplies, and overseeing staff.

Other Duties And Expectations

• Manage Guest Request Log and VIP guests.
• Oversee Housekeeping Team and conduct daily stand-ups.
• Inspect rooms and public spaces for quality.
• Maintain organization of storage and supply areas.
• Perform pre-cleaning duties and deep cleaning activities.
• Conduct departmental meetings and manage inventory and supplies.
• Monitor maintenance requests and room status reports.
• Follow safety procedures, including chemical safety and key control.

SECTION THREE: Success Metrics

Measure success through guest satisfaction scores, cleanliness inspections, product quality, and teamwork performance.

SECTION FOUR: Qualifications & Requirements

• Experience in hospitality or related fields preferred; supervisory experience a plus.
• Positive attitude, ability to follow guidelines, work under pressure, and resolve conflicts.
• Effective communication and a desire to serve guests.
• Must be 18 or older, flexible schedule including evenings, nights, weekends, holidays.
• Timely clock-in/out, proper breaks, and reliable attendance required.

Physical Working Demands & Environment

Must be able to stand for long periods, operate equipment, lift up to 25 pounds, and perform visual inspections.

Note: Additional duties may be assigned; accommodations will be made for disabilities where feasible. This is an at-will employment relationship.

Our Company

• MCR is the 3rd-largest hotel owner-operator in the U.S., with a diverse portfolio and numerous awards.

What we offer/What’s in it for you?

• Hotel Discounts, Weekly Pay, Paid Time Off, Retirement Options, Referral Bonuses, Career Growth, Insurance benefits.

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