Housekeeping Manager Job at Omni Hotels & Resorts in Austin

Overview

Omni Barton Creek Resort & Spa is seeking a Housekeeping Manager for Barton Creek Country Club. The resort emphasizes teamwork, professional excellence, and a culture of respect, gratitude and empowerment. If you are friendly, motivated, and passionate about serving guests, this may be a good match.

Omni Hotels & Resorts offers a dynamic work environment, comprehensive training, and a reputation for exceptional service. We encourage associates to grow and maintain Omni standards of cleanliness and guest experience.

Job Description

Omni Hotels & Resorts is seeking a Housekeeping Manager for Barton Creek Country Club.

If you love hospitality, creating outstanding guest experiences, and the structure and benefits of working with a hotel company, you will enjoy working with Omni Hotels & Resorts.

Benefits include:

• Free parking on site
• Associate cafeteria with daily complementary hot meals
• Complementary golf and discounted spa services
• Exclusive Omni associate travel discounts on hotel rooms, food and beverage, and retail
• Paid time off
• Comprehensive healthcare coverage with options for medical, dental, and vision plans plus employee assistance program
• Voluntary benefits program with critical illness, hospital indemnity, accidental coverage, short/long term disability, telemedicine, identity theft protection, legal services, pet insurance and more
• Financial security through 401(k) matching plan, Roth IRA, pre-tax Health Savings Accounts and Flexible Spending Accounts
• Tuition reimbursement and growth opportunities; E-Cornell courses

Ranked among the best resorts in Texas: Top 5 Resorts in the Southwest (Conde Nast Traveler) and Top 5 Resorts in Texas (Travel + Leisure World's Best Awards 2024).

Responsibilities

• Provide courteous, personalized guest service by responding promptly to inquiries, requests, and complaints using guest service skills; strive to exceed guest expectations.
• Resolve difficult or unusual guest problems while maintaining good guest relationships and taking corrective action.
• Maintain open and clear communication with all departments and guests to ensure consistent service.
• Assist Housekeeping leadership with opening and PM shifts, uniform control, guest requests, monthly meetings, quality assurance in public spaces and guest rooms, linen and supply inventories, scheduling, Kronos and payroll cost controls.
• Monitor housekeeping inventories to ensure adequate levels are maintained.
• Inspect cleaning and servicing of all guestrooms and inspect vacant rooms daily.
• Prepare and complete reports (VIPs, Due-Outs, V/Ds, etc.).
• Identify cleaning defects and reassign them to the responsible Guest Room Attendant.
• Oversee Housemen and ensure daily duties are completed; assist in overseeing the Laundry Department and its functions.
• Participate in energy conservation efforts and maintain Omni standards of cleanliness and guest experience.
• Maintain a highly motivated and trained staff committed to excellence in service and cleanliness.

Qualifications

• Prior Housekeeping Supervisory/Management experience required.
• Experience in an upscale, full-service hotel environment strongly preferred.
• Ability to teach employees how to interact with guests and solve internal requests courteously.
• Ability to set priorities, provide feedback, and improve performance.
• Clear and pleasant written and verbal English communication with guests, management, and co-workers.
• Ability to work well under pressure, manage quick turns and high occupancies.
• Strong organizational skills; ability to work various shifts including weekends and holidays.
• Physical ability to move, bend, lift, carry, push, pull, and place objects up to 50 pounds; stand or walk for extended periods; repetitive motion of arms/hands/legs; may work indoors or outdoors.
• Bilingual preferred

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. EEO poster and OFCCP Pay Transparency policy statements are available at the provided links. If you need special assistance applying, please email applicationassistance@omnihotels.com. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.