Housekeeping supervisor Job at NHS in City of Rochester

Are you hardworking and motivated, looking for variety and able to work at different locations?

Do you have previous cleaning experience?

Would you like a role involving administration and supervising staff?

If you answered yes, we've got the perfect role for you!

We are looking for a friendly, reliable, and hard-working candidate who will be flexible, and organized with good interpersonal and communication skills and is a team player but also able to work on their own initiative. The post holder will be responsible for the supervision and control of the day-to-day housekeeping team working across our sites based in Gillingham, Chatham, Rochester and Hoo. This will include organising and planning of staff rotas, sickness cover, annual leave, training and more as instructed, whilst also ensuring a high standard of cleanliness and safe environment for the people we care for.

Main duties of the job

To work as part of Infrastructure team to undertake and supervise housekeeping at clinical, admin and social care bases. The post holder will be responsible for undertaking general cleaning (including toilets and clinical areas) and related tasks to a high standard in line with NHS National Standards of Cleanliness and following the guidelines as set out in the daily schedules. Duties will include opening and closing the building on occasion, stock control/monitoring/ordering, management and coordination of staff rotas, timesheets and training.

To assist the Facilities Manager with organising shift cover and managing the workload of members of the housekeeping team.

About us

• This is your chance to join a progressive and innovative service in a social enterprise that is patient and staff focused - you'll even have the opportunity to become an MCH shareholder.
• We encourage staff to get involved in exploring new ways of working and service development.
• We'll provide well established, in-service training, one to one supervision, and appraisals with regular support.
• You'll be able to develop your skills in a friendly and supportive team.
• Note: Some content has been streamlined from the original.

Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement which will not mean sacrificing time for personal interests or family commitments. We aim to support you to work flexibly in a way that will suit you and us.

The small print

• Informal visits can be arranged on request.
• We will offer you the choice of two pension schemes; the NHS Pension scheme and our Scottish Widows group personal pension.
• We encourage all staff to be double COVID vaccinated to protect themselves, their colleagues, their family and their patients.

Job responsibilities

To work as part of Infrastructure team to undertake and supervise housekeeping at clinical, admin and social care bases. The post holder will be responsible for undertaking general cleaning (including toilets and clinical areas) and related tasks to a high standard in line with NHS National Standards of Cleanliness and following the guidelines as set out in the daily schedules. Duties will include opening and closing the building on occasion, stock control/monitoring/ordering, management and coordination of staff rotas, timesheets and training.

To assist the Facilities Manager with organising shift cover and managing the workload of members of the housekeeping team. Help to update and maintain records relating to staff working hours, annual leave, sickness and more as instructed.

Organisational chart

• Communication and relationship skills

Work closely with the Facilities Manager to ensure requirements are understood and met. To work flexibly and communicate with the whole team, receptionists, estates team and service managers and within the clinical standards, if any issues arise and inform the Facilities Manager. Ability to communicate with outside contractors/agencies. Communicate with members of the housekeeping team to inform and instruct housekeeping duties.

Associate Director
Infrastructure and Procurement
Facilities Manager

Be able to listen to and escalate any concerns appropriately. Act as a leader within the team to manage workloads and relationships between members of staff.

• Knowledge, training and experience

Work with minimum supervision and as a member of the estates team, maintaining high standards of quality working practice, tidiness and health and safety. Previous cleaning experience is desirable, NVQ/CSE in English and Maths or equivalent is essential. To attend all statutory and mandatory training and training essential to meet the needs of the sites serviced. To work according to the NHS National Standards of Cleanliness, COSHH, Health and Safety and Supervisory/managerial experience is desirable. Ability to use computer software and office equipment will be required.

• Analytical and judgement skills

Ensure the daily cleaning schedules are completed in the agreed timescales and hygiene standards are met. Ability to work flexibly when required, inform Facilities Manager of any incidents, ensure monitoring forms are completed. Report any issues of concern to Facilities Manager and keep them regularly informed of service information. Assist in the completion of timesheets and pay returns using computer software. Identify and escalate potential staffing gaps due to annual and other leave, sickness absence and training. Use own judgement and consider the best interests of MCH and all staff when working to ensure the smooth running of the service.

• Planning and organisational skills

Inform supervisor of materials that are running low. Ensure area cleaned is completed within the time allowed to the high standard in line with NHS National Standards of Cleanliness, following the guidelines as set out in the daily schedules. Effectively organise cover for shifts and find replacement staff, sometimes at short notice. Consider the logistics involved including contracted hours and personal commitments. Be able to prioritise and manage own workload. Work to payroll and other deadlines to ensure tasks are completed within the time allowed.

• Physical skills

Ability to undertake lightweight floor scrubs and use cleaning materials in accordance with COSHH. Ensure waste is disposed of in accordance with the organisation's waste disposal policy. Ability to move cleaning equipment from one area to another. Be able to use computer software and standard office equipment.

• Responsibility for patient / client care

To co-operate with Facilities Manager and other employees to achieve a safe environment in line with Medway Community Healthcare policies and procedures. Ensure wet floor/cleaning signage is displayed when necessary. Inform Facilities Manager of any situation which could be considered to represent a serious or immediate danger to health and safety. To report any matter which could be considered to represent a shortcoming in Medway Community Healthcare's health and safety procedures. Act appropriately within the environment considering the needs of patients and clients and type of service provided at each location.

• Responsibility for policy and service development implementation

Offer ideas and suggestions ensuring cleaning standards are met and maintained. Contribute and react to changes in a positive way. Set a good example for other members of the housekeeping team to implement new ideas and processes. Engage with others to offer suggestions to the Facilities manager.

• Responsibilities for financial and physical resources

The post holder will be expected to work in a way that minimised risks to members, service users, visitors, staff, volunteers and all who enters the premises. They will assist in maintaining a cost-conscious approach, reduce wastage and manage the cost of consumables. Assist the Facilities manager to complete timesheets and pay returns for staff. Organise shifts fairly and optimally. Take care with equipment and consumables used to avoid damage/breakages.

• Responsibilities for human resources (HR)

Attendance at team meetings to share good practice, updates and liaise with colleagues. Participate in any training or medical requirements to carry out role as advised within health and safety regulations. Participation in MCH appraisal and performance review process. Compulsory attendance at all statutory and mandatory training, follow all HR procedures and supervise members of the housekeeping team when undertaking duties to ensure work is carried out as instructed by the Facilities Manager. Act as a liaison between the Facilities Manager and members of the housekeeping team to escalate issues and concerns. Assist with managing annual and other types of leave and sickness absences, consider such personal and other commitments e.g. training when organising cover for shifts. Consider the abilities of team members and be able to adapt approach appropriately. Respond sensitively to staff concerns and escalate to the Facilities Manager for an agreeable resolution.

• Responsibilities for information resources

Follow all information governance procedures and maintain records to build an audit trail where appropriate. Understand the importance of confidentiality, particularly when involving staff and set a good example for members of the housekeeping team.

• Responsibilities for research and development (R&D)

Participate in non-clinical audits upon request, provide relevant information for any R&D projects if requested.

• Freedom to act

Take reasonable care of your own health and safety and your place of work, use initiative when cleaning and being able to take into account areas not in ones remit on any particular day. Be sensitive to the needs of members attending sites. May be required to push or pull a trolley containing cleaning materials, remove bags of waste from buildings into the waste compound. Use equipment required for cleaning and move furniture or equipment from one area to another ensuring health and safety is observed at all times. Attend regular team meetings, operate cleaning machinery, and communicate information as needed. Face to face contact with colleagues, clinical staff, service users and others using MCH. Occasional unpleasant smells/odours and the removal of unpleasant substances as required. Necessary to use chemicals in pursuing daily cleaning routine.

Person Specification

Qualifications

• NVQ/CSE/GCSE English and Maths
• NVQ Level 1 in cleaning and support services

Experience

• Experience working in a team
• Previous work in a health environment
• Previous cleaning experience

Special Knowledge/Expertise

• Ability to use appropriate machinery
• Understand NHS Colour code system
• Ability to use computer software and office equipment
• Flexible and adaptable
• Attention to detail and accountable
• Interpersonal skills
• Ability to work as part of a team
• Use initiative to undertake additional duties as required

MCH Values

• Caring and compassionate, delivering quality and value and working in partnership

Driving

• Applicant has a suitable UK driving license and Car to use for work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.