Housekeeping Supervisor Job at Kimpton Hotels & Restaurants in Winston-Salem

Overview

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Why We're Here

We believe heartfelt, human connections make people’s lives better. Especially the people who work here. Our founder, Bill Kimpton, rebelled against impersonal hospitality and established a boutique hotel standard where people connect, from the heart. Your work here has meaning: you’re here to improve the lives of coworkers, guests, owners, communities—and together we make that happen. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We’re Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. The lively, genuine you, with your diverse background and talents, is fully welcome and celebrated here. We seek people who share a knack for creativity and self-leadership—people who don’t need to be told what to do to get things done and who have a passion for making others’ lives better. Guests feel it; you’ll feel it too. The environment is a bit quirky, irreverent, exciting, uncommon, empowering, and exceptional.

What You'll Do

As the Housekeeping Supervisor, you’ll be responsible for inspecting and maintaining the cleanliness and physical condition of the hotel guest rooms, meeting rooms, hallways, and public areas. You’ll maintain a positive and friendly attitude with all guests and other employees to act as the communicator and liaison between guests and cleaners.

Responsibilities include

• Prepare inspection report with the status of all guest rooms at the beginning of the shift, including guest requests, out of order rooms, and show rooms for the day.
• Inspect all guest check-out rooms for cleanliness, appropriate guest amenities, and the correct working condition of room equipment.
• Report any substandard conditions or damage of the guest room to the Housekeeping department.
• Evaluate room cleaners on their job performance according to hotel standards; take retraining or other action as needed to ensure high quality.
• Notify Front Desk of all vacant and clean rooms, completion of guest requests, and room status discrepancies.
• Coordinate with Front Desk on room moves, late check-outs, and additional guest requests for follow-up action.
• Answer the department telephone using friendly etiquette.
• Assist guests with special requests, information, and status of Lost & Found items.
• Check the hotel’s PMS for room status information and to enter updates.
• Collect, log, and secure Lost & Found items in a locked cabinet and manage related logs and keys.
• Confirm the next day’s work schedule with room cleaners.
• Complete a written report of all room statuses for the Front Desk and file daily reports in the file cabinet.

What You Bring

• High School Diploma is preferred.
• 1 year of experience in customer service or a similar role.
• Housekeeping supervisory or related experience is preferred.
• Flexible schedule; ability to work mornings, nights, holidays and weekends when needed.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. We encourage each employee to understand, accept, and celebrate differences among people, including different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientations, gender identities, and genders. For our complete EEO policy, click here.

Be Yourself. Lead Yourself. Make it Count.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Hospitality