Housekeeping Manager Job at Marcus Corporation in Pittsburgh

At Kimpton Hotel Monaco Pittsburgh, we invite you to be part of a workplace where individuality is celebrated, personal growth is empowered, and every moment matters. Our culture is built on the values of Be Yourself, Lead Yourself, Make It Count, creating a vibrant, inclusive environment for passionate hospitality professionals. Housed in the historic James H. Reed building originally built in 1903, our 248-room boutique hotel seamlessly blends old-world architecture with bold, whimsical interiors. Located in a city undergoing a creative revival, the Kimpton Hotel Monaco stands out as Pittsburgh’s fearless answer to boutique hospitality. If you're ready to bring your unique personality and creativity to a team that values genuine guest connections, we’d love to welcome you aboard.

What will you be doing?

Supervises and coordinates activities of room attendant/room cleaners engaged in cleaning and maintaining premises of hotel by performing the duties outlined.

·         Select staff, recruit, hire, and train qualified housekeeping personnel.

·         Ensure all meeting room functions are properly set up according to the requests indicated on the meeting room/event function sheets.

·         Confirm all housekeeping staff members have arrived or find substitutes for absence employees.

·         Prepare and distribute room assignments and keys to the housekeeping attendants daily.

·         Check floors periodically, update the current room status, and find opportunities for serviceimprovements.

·         Communicate with Front Desk, Sales, and Maintenance Departments to ensure a high quality product and service level is delivered to our guests.

·         Answer the department telephone to respond quickly to requests from guests.

·         Check hotel's computer for information concerning room status and enter updated room status.

·         Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines.

·         Review and update systems and supplies purchase for guest room accommodations using budgetary guidelines.

·         Orient and familiarize new personnel with hotel facilities and operating hours.

·         Train by instruction and practice, both formally and on-the-job; and update staff on any new laws or regulations necessary to safely perform their tasks.

·         Maintain good performance and productivity levels by setting quality standards following hotel procedures and policies.

·         Control all expenditures relating to Housekeeping, including, labor, guest room supplies, and all cleaning supplies and equipment.

·         Prepare annual housekeeping budget.

·         Maintain high quality of housekeeping standards in: a) the guest rooms; b) linens and uniforms; c) lost and found; d) laundry; and e) janitorial department and night cleaners.

·         Establish quality-cleaning programs to ensure appearance and life of all furniture, fixtures and equipment.

·         Submits requests for repair of cleaning equipment.

·         Requisitions or purchases other supplies and equipment for hotel room honor bars, toiletries, and paper products.

What do you bring to the role?

·         Bachelor’s degree in hospitality or similar industry preferred.

·         Minimum of 2 years management experience in boutique hotel industry.

·         Basic knowledge of MS Office.

·         Flexible schedule, able to work evenings, weekends and holidays.

What’s in it for you?

·         Room discounts at Marcus Hotels & Resorts and IHG-branded properties

·         Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa

·         “Two for one” movie theater coupons at Marcus Theatres

·         Ability to grow your career and transfer from one property to another 

·         Paid time off

·         Flexible scheduling

·         Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match

And more!  

About Us:

 A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

 Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. 

Kimpton Hotel Monaco Pittsburgh is an Equal Opportunity Employer.