Rooms - Housekeeping Supervisor Job at OTH Hotels Resorts in Wilmington

Hotel Ballast, 301 N. Water Street, Wilmington, North Carolina, United States of America

Job Description

Where Hospitality Becomes Unscripted

Job Summary

At OTH Hotels Resorts, we believe that genuine hospitality doesn’t follow a script—it’s built on care, pride, and attention to detail. As our Housekeeping Supervisor, you are more than a leader of cleanliness—you are a champion of comfort, a guardian of guest impressions, and a motivator who inspires your team to deliver spotless results. Your role blends service with leadership, ensuring every room, hallway, and public space reflects the warmth and excellence of our brand.

Key Responsibilities

• Supervise daily housekeeping operations, ensuring all guest rooms and public areas meet company, brand, and cleanliness standards.
• Assign, train, and monitor housekeeping staff, providing feedback and coaching to maintain high performance and morale.
• Inspect guest rooms, corridors, and public areas for cleanliness, maintenance needs, and adherence to brand presentation standards.
• Coordinate room status updates with the front desk and maintenance teams to ensure timely turnover for arriving guests.
• Manage housekeeping supply inventory, ordering and replenishing items to meet operational needs while controlling costs.
• Assist in developing cleaning schedules and procedures to maximize efficiency without compromising quality.
• Handle guest requests, concerns, or complaints promptly and professionally, ensuring satisfaction and quick resolution.
• Support onboarding and ongoing training of housekeeping staff in safety procedures, equipment use, and company policies.
• Monitor compliance with health, safety, and sanitation regulations, maintaining a safe work environment for team members.
• Assist in scheduling and payroll tracking for the housekeeping department to ensure adequate coverage and cost efficiency.

Who You Are

• A hands-on leader who leads by example and inspires team members to deliver their best work.
• Passionate about cleanliness, presentation, and creating welcoming spaces for every guest.
• Organized, detail-focused, and capable of managing multiple priorities in a fast-paced environment.
• Skilled at motivating and developing team members, with a focus on teamwork and accountability.
• Experienced in hotel housekeeping operations, with knowledge of cleaning procedures, chemicals, and equipment.
• Proficient in using property management systems (PMS) and basic Microsoft Office applications.
• Minimum 2 years of housekeeping experience, with at least 1 year in a supervisory or lead role preferred.

What Makes Us Different

Unscripted Hospitality means we see housekeeping as more than cleaning—it’s about creating spaces that feel cared for, respected, and ready to welcome. As Housekeeping Supervisor, you play a key role in shaping the guest experience, ensuring every detail reflects our commitment to excellence and genuine hospitality.

Join Us

If you’re ready to lead a team that takes pride in making every stay unforgettable—and want to grow your career in a company that values people as much as polished floors—this is your place. Let your next chapter unfold and your story begin with OTH Hotels Resorts.

This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.

Hotel Ballast, 301 N. Water Street, Wilmington, North Carolina, United States of America