Sonesta Hotels is hiring: Director of Housekeeping in Houston

Job Description Summary

Royal Sonesta Houston is looking for a Director of Housekeeping to join our team. The Director of Housekeeping will manage all facets of the housekeeping department, laundry, dry-cleaning, uniform room, and public areas. The candidate will oversee inventory control, budgeting, associate development and training, staffing, and maintain the quality of cleanliness to meet hotel standards and objectives.

Job Description

Special Qualifications, Education, or Licenses

• High school diploma or equivalent vocational training certificate
• Associate’s degree or the related equivalent number of years of experience
• Five (5+) years of housekeeping experience in a similar position in an upscale Hotel
• Three (3) to Five (5) years of experience in a managerial capacity
• Ability to communicate in English both verbally and in writing
• Compute basic arithmetic including percentages
• Knowledge of proper cleaning techniques and chemical handling, requirements, and use of equipment
• Knowledge of the state’s Unit of Health regulations
• Certification in CPR and First Aid

Job Tasks

• Directs Housekeeping staff assignments within budget with quality and on schedule.
• Maintains care and use of supplies, equipment, and the appearance of Housekeeping areas; performs regular inspections of areas and rooms for sanitation, order, safety, and proper performance of assigned duties.
• Ensures housekeeping staff follows established safety regulations in the use of equipment and supplies at all times.
• Provides departmental training needs and delivers such training.
• Directs development and performance of staff; handles disciplinary problems and counsels associates according to hotel standards.
• Works well under pressure to organize and attain production schedules and timelines.
• Prepares and administers timely Performance Evaluations according to hotel standards.
• Ability to comprehend P&L statements, budget reports, and write commentary.
• Maintains knowledge of and complies with all departmental, divisional, and hotel policies, procedures, and standards.
• Oversees/leads/participates in the Rooms Preventive Maintenance Program.
• Anticipates guests’ needs and responds promptly to guests’ requests; maintains positive guest relations.
• Resolves guest complaints to ensure guest satisfaction.
• Familiar with all hotel services/features and relevant local attractions/activities to respond to guest inquiries accurately.
• Monitors and maintains cleanliness, sanitation, and organization of assigned work areas; reviews daily activities (house count, forecasted covers, catering activity, purchases, meetings, appointments, VIPs/special guests).
• Monitors staff performance and ensures all procedures are completed to department standards; rectifies deficiencies with respective personnel.
• Completes work orders for maintenance repairs and submits to Engineering; contact Engineering directly for urgent repairs.
• Fosters and promotes a cooperative working climate, maximizing productivity and associate morale.
• Interviews and hires new personnel according to hotel policies and standards.
• Prepares daily/weekly payroll reports.
• Documents pertinent information in the logbook and follows up on items noted during other shifts in a timely fashion.
• Inputs/assembles information in the computer and/or point of sale system.
• Plans and conducts monthly departmental meetings and Daily Shift Meetings (DSM).
• Maintains complete knowledge of hotel room count, group arrival, VIPs, special events, and staff responsibilities.
• Assigns keys, radios, and beepers to staff; maintains security records for such equipment.
• Inspects guest rooms, corridors, public areas, and service areas; relays deficiencies to the appropriate personnel for correction.
• Enforces safety standards, including blood-borne pathogens training and immunizations, MSDS training, and proper lifting techniques.
• Stocks all housekeeping areas with supplies; coordinates outside services as necessary.
• Operates within budget guidelines and coordinates special projects timely.
• Reviews all out-of-order rooms daily with respective departments to determine current status and revise return-to-inventory estimates.
• Attends designated meetings and stays informed of hotel-wide standards (BBP Exposure Control Plan; OSHA regulations/MSDS).
• Maintains and enforces hotel-wide standards; prepares weekly work schedules in line with staffing guidelines and labor forecasts; adjusts schedules as needed.
• Trains and enforces standards in accordance with the Standards Manual.
• Performs other duties and projects as directed by the Director of Operations.

Pay Range

Benefits

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.